Local Library Albums Slow to Load when Tidal is Logged In [Solved - Cleared TIDAL Cache]

[noris]

Hello @Jordan_Gilman,

Thanks for contacting support, I’d be happy to take a look over this issue with you. Can you please provide more information regarding your setup using this thread as a guide?

I'm having a problem with Roon -- how do I report it?

Question about Roon? Having a problem? Start here. Frequently Asked Questions The Roon Labs Help Center is a great place to find answers to common questions or issues. Here are a few places to start: Getting Started With Roon Importing Your Music Collection Audio In Roon Browsing And Playing Music In Roon Managing Your Collection and Metadata If you’re still having a problem and need to contact Roon Support, see below. [image]

Please be sure to include the manufacturer/model of your Core and manufacturer/model of your Router, any Switches you may have, Range Extenders, ect. Is the Core connected via Ethernet or WiFi? Does the same issue occur when you are connected via Ethernet?

We have previously seen that clearing the TIDAL cache improves user’s experiences with issues like these. If you would like to try clearing the cache, I have listed the steps needed below:

1. Quit Roon (or RoonServer)
2. Find and open your Roon or RoonServer folder
3. Locate and delete only the cache folder ( Roon/Cache )
4. Restart Roon

Please let me know the above information and your findings when possible.

Thanks,
Noris