Login Issue with Qobuz After Latest Update (ref#M8Q4E2)

[Jorn_Huusom (Jørn Huusom)]

Full form submission

What’s happening?

I'm having trouble logging in

Where are you having trouble logging in?

I can't log into TIDAL / Qobuz / KKBox

After the latest update I no longer can login to Qobuz. Everything else works as it should. What is wrong? Maybe a certificate problem??

[Suedkiez (Just a fellow user like you)]

What kind of server are you using? There is a known issue currently with certain 3rd-party servers and very old Linux distributions:

Information on Roon's March 6, 2024 Connectivity Incident (inability to connect to Roon services, Qobuz, Tidal, and KKBOX)

On March 6, 2024 Roon released version 2.0.30 which included build 1382 of Roon Server. In the day following the release our support team received reports of connectivity issues from a very small subset of the Roon user community. Upon investigation it was discovered that a small, maintenance-focused change in Roon was resulting in some devices being unable to establish a connection with Roon’s cloud services as well as the cloud services of our streaming partners (TIDAL, Qobuz, and KKBOX). Due …

If you can’t update the OS or the mentioned components, you might be able to fix this with:

I'm having issues accessing Roon services or Tidal / Qobuz / KKBOX after the latest update (build 1382) [See Staff Post - Manual Fix Avaliable]

Hello All, Thank you for your patience here as we have been looking into this issue. We have determined that out-of-date components on some very old operating systems running Roon Server were preventing connectivity to Roon’s cloud infrastructure, as well as our streaming partners. We have listed a procedure below to manually override this connectivity behavior, and restore your Roon functionality. Please note that you will only need to do this procedure once and the change will be retained. I…

[Geoff_Coupe]

If this issue applies to you, take a look at the help article for a fix:

Instructions for correcting connectivity issues (Search / Updates / Login /...

[benjamin]

Hey @Jorn_Huusom,

Did you manage to implement the manual fix supplied in the thread listed above?