Login loop issue resulting in account access loss for two weeks (ref#H30QXG)

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into TIDAL / Qobuz / KKBox

How can we help?

· None of the above

Other options

· Other

Describe the issue

Every time I click on "login" next to my account name it kicks me back toLogin????? HELP - I'm without music now for almost two weeks

Describe your network setup

Router is AT&T, streamer is PS Audio Earlens, main computer is Mac with most current operating system. This worked great for years but just stopped. WHAT GIVES?

Hi @H_CASE_ELLIS,

Thanks for writing in - it looks like you never responded to @connor’s response on the thread you opened earlier: Unable to log into Roon (ref#2E79YB)

Connor wrote:

"Login errors are most commonly caused by browser adblock extensions. Please disable content blockers and clear your cookies or try a different browser.

Can you login in a browser outside of Roon if you navigate to the accounts page?
https://account.roon.app/en/login"

I’d test out temporarily disabling your mac firewall as well to test if you’re able to gain access.

We’ll be on standby for your reply, thanks! :raised_hands:

I didn’t reply because I have NO IDEA what these instructions mean. I’m NOT COMPUTER LITERATE, have been 100% Mac for 20 years and I turn it on and it works. When I do have an occasional problem - I TALK TO A HUMAN ON THE PHONE AND THEY WALK ME THROUGH IT. I know nothing about cookies of firewalls -nor do I care. I ONLY WANT MY MUSIC BACK and can’t get it until Roon lets me log in to my account. Worked fine for a year then stopped. This is exactly why these “CHAT” helps are worthless to me. I’m great at TALKING ON THE PHONE WITH A HUMAN WHO CAN EXPLAIN HOW TO GET THINGS WORKING AGAIN.

1 Like

every time I click on “Login” it says "Welcome Back and shows my account. When I click on in - sends me back to “login” - over and over in an endless loop. Won’t let me log in - even though it acknowledging my account

Hello @H_CASE_ELLIS,

Hello @ls090919,

Thank you for your honest feedback — I completely understand how frustrating it must be when something that worked perfectly suddenly stops, especially when you’re just trying to enjoy your music.

We truly appreciate that not everyone is comfortable with technical instructions, and it’s clear you just want a straightforward way to get things working again. While we currently don’t offer phone support, we’re here to help you every step of the way through this forum.

Here is the step by step guide on how get everything back to work.

Clear Cookies in Safari

  1. Open Safari.
  2. Click Safari in the top-left corner of your screen.
  3. Select Settings (or Preferences on older macOS versions).
  4. Go to the Privacy tab.
  5. Click Manage Website Data…
  6. In the new window, click Remove All.
  7. Confirm by clicking Remove Now.
  8. Close the settings window and restart Safari.

Disable AdBlock Extension in Safari

  1. Open Safari.
  2. Click Safari in the top-left corner.
  3. Select Settings.
  4. Go to the Extensions tab.
  5. Find any AdBlock or content-blocking extension (e.g., AdBlock, Adblock Plus, Wipr).
  6. Uncheck the box next to the extension to disable it.
  7. Close the settings window and reload your page.

Let’s work together to get your music back — that’s what matters most.

Kind regards,
Vadim

Thanks Vadim. Hope there’s a “plan B” -Followed the above instructions - same result. Keeps cycling between Login and my account.

Hello @H_CASE_ELLIS ,

Just to confirm, when this issue occurs, you don’t have any VPN or Private Relay setting turned on? Do you by any chance have a different device that you can connect to your Roon Server to try the login with, such as an iPhone, iPad, or Android device?

Correct. Tried logging in on iPad (which I use the Roon ap as my controller) same loop.I hit Login and am sent to a page that says “Welcome back” and shows my account and when I click on it it loops me back to Login and over and over…

Hello @H_CASE_ELLIS,

Could you kindly clarify if you’re encountering any errors during the login process?

Screenshots of each step would be very helpful for the debugging process.
Please make sure to hide your email address before uploading them.

Kind regards,
Vadim