Every time I click on "login" next to my account name it kicks me back toLogin????? HELP - I'm without music now for almost two weeks
Describe your network setup
Router is AT&T, streamer is PS Audio Earlens, main computer is Mac with most current operating system. This worked great for years but just stopped. WHAT GIVES?
"Login errors are most commonly caused by browser adblock extensions. Please disable content blockers and clear your cookies or try a different browser.
I didn’t reply because I have NO IDEA what these instructions mean. I’m NOT COMPUTER LITERATE, have been 100% Mac for 20 years and I turn it on and it works. When I do have an occasional problem - I TALK TO A HUMAN ON THE PHONE AND THEY WALK ME THROUGH IT. I know nothing about cookies of firewalls -nor do I care. I ONLY WANT MY MUSIC BACK and can’t get it until Roon lets me log in to my account. Worked fine for a year then stopped. This is exactly why these “CHAT” helps are worthless to me. I’m great at TALKING ON THE PHONE WITH A HUMAN WHO CAN EXPLAIN HOW TO GET THINGS WORKING AGAIN.
every time I click on “Login” it says "Welcome Back and shows my account. When I click on in - sends me back to “login” - over and over in an endless loop. Won’t let me log in - even though it acknowledging my account
Thank you for your honest feedback — I completely understand how frustrating it must be when something that worked perfectly suddenly stops, especially when you’re just trying to enjoy your music.
We truly appreciate that not everyone is comfortable with technical instructions, and it’s clear you just want a straightforward way to get things working again. While we currently don’t offer phone support, we’re here to help you every step of the way through this forum.
Here is the step by step guide on how get everything back to work.
Clear Cookies in Safari
Open Safari.
Click Safari in the top-left corner of your screen.
Select Settings (or Preferences on older macOS versions).
Go to the Privacy tab.
Click Manage Website Data…
In the new window, click Remove All.
Confirm by clicking Remove Now.
Close the settings window and restart Safari.
Disable AdBlock Extension in Safari
Open Safari.
Click Safari in the top-left corner.
Select Settings.
Go to the Extensions tab.
Find any AdBlock or content-blocking extension (e.g., AdBlock, Adblock Plus, Wipr).
Uncheck the box next to the extension to disable it.
Close the settings window and reload your page.
Let’s work together to get your music back — that’s what matters most.
Just to confirm, when this issue occurs, you don’t have any VPN or Private Relay setting turned on? Do you by any chance have a different device that you can connect to your Roon Server to try the login with, such as an iPhone, iPad, or Android device?
Correct. Tried logging in on iPad (which I use the Roon ap as my controller) same loop.I hit Login and am sent to a page that says “Welcome back” and shows my account and when I click on it it loops me back to Login and over and over…
