Loss of Sound after 5 seconds

I updated to the latest version of Roon, and now when I choose an artist, and play either a track or the Album, the music will start and then go silent after about 5seconds. I am on Apple OS 10.12.4. This issue did not exist in the previous version of Roon,

Please advise

Hi @Steve_Nitenson ---- Thank you for the report and sharing your feedback. Both are appreciated!

Based on the symptoms you’ve reported to us, it would appear that you are receiving audio dropouts. Our [knowledge base] (Loss of Sound after 5 seconds) has very good documentation on what can cause dropouts to occur and the best way for troubleshooting them. Can you give the article a read and let me know what you’ve tried so far?

Lastly, to help me better evaluate this behavior you’re reporting to us, may I kindly ask you to please provide the following:

  1. An expanded description of your current setup as seen here.

  2. Please outline your network configuration/topology as well as providing insight into any networking hardware you may be implementing. I want to have a clear understanding of how your devices are communicating and what tools are being used to make those connections possible.

  3. Can you provide some further insight into this behavior?

  • Does it occur with the same album/track(s) each time?

  • Do you find that file format and bit/sample rate have any influence on this issue?

  • Are you noticing this just with your personal collection or with TIDAL content as well?

  1. Do you have any active firewalls or antivirus applications currently running on your setup?