Lost connection to Innuos Zen Mk3 with Roon Bridge (ref#CEKESC)

[Erwin_Hoefler]

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Local files won't import or appear

Tell us what's going on

· lost connection to Innuos zen mk3 (Roon Bridge), invalid network path. Roon Server is a Mac mini. Have connection to my zen and my music folder, but not in Roon.

Tell us about your home network

· fiber router, no VPN

[Suedkiez (Just a fellow user like you)]

It tells you that your network path is invalid because … the network path is invalid.

You need to enter it in the form that it’s given as an example below the entry box. It needs a host (such as the IP you entered) AND the name of the share. You can’t just leave out the name of the share and expect it to work.

[Erwin_Hoefler]

thank you for the Support!

I think i tried everything i know…

[Suedkiez (Just a fellow user like you)]

Hmm, at least the error is different now. Assuming that “Music” is the correct share name, the “Netzwerkpfad” entry may now be correct. At least it doesn’t say “Invalid network path” anymore, which is good.

What it now says is that there is an authorization error and therefore it can’t connect to the share (“Verbindung zur Netzwerkfreigabe nicht möglich: Unautorisiert”):

This sounds like a simple username/password error to me. What is the password you entered, “innuous” “innuos”? That’s the default password as given in the documentation:

Accessing the Shared Folders on your Innuos System - Innuos - High-Fidelity...

Did you have to enter a password when connecting from the Mac?

Another possibility might be that maybe the Zen only supports the old SMBv1 protocol version, and Roon may have dropped support for v1. I don’t know if that’s true:

Invalid network path specified

I think that Roon Labs just silently dropped support for the outdated and insecure SMB protocol version 1 on/for Roon OS. Your Innuos device on the other hand seems to support SMB v1 only (you may want to ask Innuos support for clarification on that). UPDATE: You can also try and replace the server name (zen) with its IP-Addresss in case there is an issue with name resolution on current Roon OS.

(And the Mac would still be able to fall back to this version, so it would not affect the Mac). As suggested in this post, maybe ask Innuos support about it.

Otherwise I don’t know - official Roon support will be back after the weekend.

[Erwin_Hoefler]

yes, username and password are required for Mac. And I think there was also a Roon update.

i have also contacted Innuos support, lets see what happens. thanks!

[benjamin]

Hi @Erwin_Hoefler,

Thanks for writing in and for your report! I believe you were suffering from a known issue with our cloud services, highlighted below:

https://community.roonlabs.com/t/service-alert-account-login-and-connectivity-issues/316039/10

If you reboot your devices, are you able to connect properly now?

Thank you!

[Erwin_Hoefler]

Hi Benjamin,

I also contacted the innuos Support, They suggested an alternative username, among other things, and it worked! For whatever reason. …

So Thank you for your help

Best reguards

Erwin

[vadim]

Hello @Erwin_Hoefler

Since you have successfully figured out the network path to your Innuos Zen Mk3 and the connection is restored, I am closing this topic.

Thanks Suedkiez for the help with the correct network address format.

If you have any other questions, please contact us, we are always happy to help. Enjoy listening!