macOS Catalina’s new security model broke Roon - how does this happen?

Bucketheadbob · October 22, 2019, 9:15pm

There are not some issues. IT DOESNT work

Stephen_Farndale1 · October 23, 2019, 10:41am

I’ve paid for a 12 month licence and as a result of this problem with Catalina I want to cancel my membership. Will I get a refund for the unexpired portion of the licence?
Simple question requiring a simple answer.

Geoff_Coupe · October 23, 2019, 10:45am

Paging @accounts for you.

Stephen_Farndale1 · October 23, 2019, 11:34am

In all seriousess what am I supposed to with this. I clicked on it in your email and access was denied.
A simple yes or no would suffice.

Tim_Rhodes · October 23, 2019, 12:16pm

That isn’t an email to you, its flagging the accounts team at Roon to get you an official answer.

grossmsj · October 23, 2019, 1:01pm

Don’t know what their unofficial policy is, but that’s what we agreed to.

Stephen_Farndale1 · October 23, 2019, 1:14pm

Ok thank you for that info Tim.

Stephen_Farndale1 · October 24, 2019, 4:01pm

Nearly 3 weeks and nothing’s changed, and Roon have not responded to my question of yesterday so that’s it.
I’m cancelling my subscription with immediate effect and consigning the appto where it belongs in the bin.

kevin · October 24, 2019, 9:06pm

Followed up with you via email, @Stephen_Farndale1. Thanks!

jeff_perry · October 25, 2019, 12:22pm

Since this appears to be a longterm problem, at least longer than I care to not have access to my music library, any recommendations on similar services that work with Catalina?

My music library is considerable in size, so moving to internal drive isn’t an option.

Michael_Kulfan · October 25, 2019, 12:35pm

I continue to be without Roon and getting the message “Error Loading Folder Unauthorized”. However there have been other non-Roon problems as I can’t get the Sonos app I use to load the library either and the “new” Music app in Catalina OS caused a lot of artwork issues.

Michael_Kulfan · October 25, 2019, 12:37pm

Then please tell me how I can access my Music Library. I am pointing it on a file path that follows the same path as Music (iTunes). Why can’t I access my files?

Speed_Racer · October 25, 2019, 2:35pm

Downgrade to Mojave.

Ron_Ackermann2 · October 26, 2019, 10:03am

Both Audirvana and JRiver work just fine with Catalina. They are good programs for large libraries.

Simeon_Jones · October 26, 2019, 3:50pm

Well I’m getting pretty p1ssed about this. My library is on a USB-C drive attached to a 2018 MacMini. I saw the post that someone made (since deleted) about running Roon as root in Terminal and it works fine. BUT only after that I saw the warning from the Roon guys not to do that and that it’ll cause problems once the fix is (eventually) ready. So again, Roon, when will the fix be available, what damage have I done and what do I need to do to fix it?

mikeb · October 26, 2019, 4:18pm

Find a NUC and install Rock on it…

mitchell_lim · October 27, 2019, 4:01am

I used Clean my Mac, to uninstall the Roon software … after that … it is ok …

Simeon_Jones · October 27, 2019, 7:25am

Thanks. Maybe someone from Roon could join in. I do find it hard to understand how Roon ignored this problem, which apparently was present in all the Catalina betas. If it is fixable now, then it was then. I am sure there is a good explanation, but do wonder what it is and whether future MacOS updates will be given more careful consideration.

Bernard_Mahony · October 27, 2019, 3:17pm

To anyone from Roon - @kevin perhaps?
What is the problem and when will it be resolved?

Anshul_Lisa_Swami · October 27, 2019, 9:26pm

I have asked for a refund but my request has been ignored.
Back to digging up some CDs. Pretty poor show really.
Emailed in again asking for a fair pro-rata refund of some sorts.