Nucleus
Nucleus Rev B
I continue to get a message that says " Searching for Roon OS Server" it was previously working fine and I have confirmed the network and cable is good
no internal storage
Roon goes to a Chord DAC
Ethernet
Hi @Troy_Reif,
Welcome to the community! Thank you for your patience while we worked through the queue. Are you getting the “Searching for Roon OS Server” on a remote? If you are find some gray text saying “Select a different Roon Server”. Click this and it will allow you to select your server. If this is not your situation please provide a screenshot of what you are seeing so we can better help you.
I am using the Roon app on my Iphone XR, I cannot find any gray areas and my apologies I am very technologically challenged : )
Hi @Troy_Reif,
Can you try connecting your nucleus to a display with HDMI and turn it on while connected to your network?
I can connect to a display but that is also our TV so I cannot leave it plugged into that. Is there any way to expedite this? You are obviously very busy but I am totally disappointed at the lack of customer support of my Nucleus that supposedly has a warrantee. Is there a technical help line or something?
@daniel asked if you could connect your Nucleus to a display with HDMI as a temporary measure - to further diagnosis.
He wants to know what messages are displayed by the Nucleus on the screen, or if nothing at all is displayed that is also valuable information as to the source of the issue.
@Troy_Reif, you won’t need to keep the nucleus connected to the TV. As @Geoff_Coupe said the point of temporarily connecting it to the TV is to diagnose the exact issue with your nucleus. After this feel free to disconnect your nucleus from your TV.
Do you know if there is a technical help phone number? This is only the second response in 19 days. I will plug in the monitor and get a picture of that posted. Thanks for your reply.
People often wonder about phone support, email support, or other more traditional methods, Roon Labs do not do this. Technical support is given via these Support and Nucleus Support categories in the forum.
Every support thread on this site is tracked by someone on Roon Labs staff, and they frequently loop in senior staff or developers for feedback. Nearly everyone in the company spends time on this site.
The Roon Labs support team is small (less than a handful of people) and they operate a queue system. It can take time for an issue to reach the head of their queue, and in the meantime issues can often be resolved by knowledgeable members of the community.
I will be patient. Thanks again for your reply.
@daniel is on your case, so if you can post that photo of the monitor, he can progress things further.
My apologies for the slow reply - we have family still in town from the holidays. Here are some pics let me know if you need more.
That first photo is symptomatic of a failing SSD, it will probably need replacing.
Two questions:
Your answers will determine the next steps, and @daniel will follow up with you. Thanks.
Yes it is within the two year warranty period
Bought direct from Roon
Hi @Troy_Reif,
I’m going to follow up with you via private message to gather the details I need to complete your RMA.
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