Metadata Improver Error - Help

Support
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#40

Hi @Rainer_Schittko

This type of error is almost always tied to networking troubles preventing Roon from being able to communicate properly with our servers. If possible, can you try to set your router to use Google DNS or Cloudflare DNS? Often times that can help with this type of issue.

If you’re still seeing issues after making that change and rebooting your Core, please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service).

Thanks!

#41

Hello Dylan

Thank you for your support. Unfortunately, the bug still persists. I am assuming that it is not due to my network. The error only occurred after updating to the latest Roon Software Core. What is to be done with further?

When I start the Roon software by the app, it connects to Tidal and I can see my titles, for example. If I click the Tidal button, it shows me a link problem. New albums are not displayed.

Regards

Rainer

#42

Hello @Rainer_Schittko ,

I was looking over your thread and noticed you have a powerline adapter and that you are using mutliple switches in your setup:

Have you verified if the issues persist when you bypass the Develo and the Netgear switches and connect the Antipodes directly to the router with nothing else in between?

This looks like it could be a networking issue and simplifying the network would be a good next step here, please see Networking Best Practices Guide:

Ethernet Over Power (EoP)

The quality of Ethernet Over Power solutions varies quite a bit, and generally it will be less reliable than Ethernet. There are times it can work well, but if you’re having a problem and powerline ethernet is involved, we recommend temporarily replacing the ethernet over power connection with a real ethernet cable to see if things improve.

#43

Hello Noris,

I have now checked all parameters that can be influenced by me.
All devices are up to date with the latest software.
The Antipodes EX has been completely redesigned. The Roon core too.
All apps have been reinstalled.
The access to Tidal has been redeployed.
The Antipodes was connected directly to the Fritzbox.
The Antipodes was operated on a different network.
The bug is still there.
when I open Roon and go under the Tidal item, it doesn’t show me the news etc.
I start Roon Server via the Antipodes web interface then it works.
You can check the Server by your own Tools.
Urgently ask for a remedy. I think it is a lot time to find a solution.

Regards

Rainer

#44

Hello Noris,

please give me a answer

Regards

#45

A post was split to a new topic: “Error loading the page. Check your network connection” when starting Qobuz

#46

Hello @Rainer_Schittko ,

Can you please verify if the same issue occurs when using another Core or only when using the Antipodes as the Roon Core? You can switch between Roon Cores by using the following instructions:

  • Create a Backup of your current database
  • Open Roon on the other PC you wish to try as the Core
  • Roon Settings → General
  • Disconnect
  • On the “Choose your Core” screen, press “Use this PC”
  • If asked to Unauthorize, you can go ahead and do so. You are limited to one active Roon Core at a time but you are free to switch between them as often as you’d like.
  • Verify if the same behavior occurs on the different PC

If the issue only occurs with the Antipodes Core, you may also want to reach out to Antipodes support to inquire if there are any networking issues visible on their end for your Core.

#47

Hello Noris,

I got another Antipodes S40 from my dealer. These had their own core of the dealer. Same problem. In 30 percent it only worked by restarting the Antipodes via the webface. Another user has the same problem, but Quobuz instead of Tidal. The same problems also occurred on my dealer’s network. Software versions all new.

Regards Rainer

#48

Hello @Rainer_Schittko ,

Were both of these networks by any chance Fritzbox? If so, can you please give this setting a try and let us know if it helps?

Thanks!

#49

Hello Norris, Thank You for Your Information. My antipodes was connected directly to a FRITZ! Box. The dealer has a different box. However, there is a second user who is in contact with you and who has his antipodes connected via a FRITZ! Box. He has the same problem. I checked the settings on the FRITZ! Box. This point is activated.

Rainer

#50

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#51

Hello Noris,

have you a idea?

Regards Rainer

#52

Hello Noris, a long time without a solution.

I‘m looking forward and I hope I hear from you and you can give me a offer.

Regards Rainer

#53

Hello Noris, a long time without a solution.

I‘m looking forward and I hope I hear from you and you can give me a offer.

Regards Rainer

#54

Hi @Rainer_Schittko

Can you please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service).

Thanks!

#55

Hello Dylan I send you the file via dropbox. Let me know if the file you arrived.

Thanks Rainer

#56

Hi @Rainer_Schittko

I’m seeing a lot of DNS errors in the logs. When you set Google or Cloudflare DNS did you do that directly on the router? Once these DNS errors are resolved you’ll likely be up and running.

#57

Hello Dylan,

thanks for your information. after the cloudflare connection was unsuccessful, I set the router back to its starting position. with cloudflare with the factory setting the same problem. What must I do.

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#58

Hi @Rainer_Schittko

Can you try disabling IPv6 on your router? We’ve seen that cause a few problems recently due to ISP-related changes.

#59