Hi Derek, do you mean albums are present on the folder but not scanned into the Roon database, or unidentified?
For the first issue, have a look at the Blacklist here for non-compliant folder and file names. Also, trailing spaces and trailing dots in the folder name excludes them from being picked up.
Explain this - today more of the 45 albums that were added showed up in the collection. Yet Saturday and Sunday, I forced a rescan a number of times but the albums did not show up. Why is there a delay? That might help to explain the apparent missing albums from the library.
HI @Derek_Cooper ----- Thank you for the feedback and taking the time to answer my questions, as well as sharing your most recent observations. The insight is very appreciated. I had a chance to discuss this issue with my team yesterday and wanted to follow up with you concerning a few things here.
“Is it possible for Roon to spit out a log file of the files / folders it is rejecting while building the database? Would give some insight into the logic it’s using and we can address those.”
This is a feature that is on our radar, and in our sights. Now, while I can not comment on when it will go live for our user base, know that it is being looked into.
“You have to actively hide albums, which doesn’t explain why newly added albums never show up in the first place.”
While the “hidden albums” feature is indeed a function in roon, the application will automatically detected duplicates and hide them as you can see in our knowledge base article here.
“Pegasus is shared over the gigabit network. All speeds running fine - have tested.”
I am need of some clarification on where this device is being mounted as you mentioned “Promise Pegasus R8 RAID connected via Thunderbolt to a OS X 10.11.16 MacPro tower”. My apologies for the confusion, as my assumption is that this is being mounted to your remote station and then trying to access this content on the core machine. Is this correct?
Hi @Derek_Cooper ----- Thank you for the follow up and clarification, both are appreciated!
Moving forward, I would like to propose a small test to see if we can trigger a change in behavior here. I know you had mentioned that you are accessing your music content via a “folder share” across the network but would like to see if there is a difference if you use an “SMB share” as seen in the example below.