Missing text after Roon update on Windows 10

[Clarence_Butler]

Core Machine (Operating system/System info/Roon build number)
Windows 10.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Eithernet.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Pro-Ject Pre Box S2 Digital Preamplifier and DAC-Yamaha CX A 5100 preamp-Vincent SP 332 power amp.

Description Of Issue
I down loaded the recommended update to my software.

After completion, the setting menu is blank-when I search for an artist, select an album-the tracks are not named-therefore I cannot select my desired track.

I have closed and reopened Roon several times-same outcome. I can not reload from my last back-up because a cannot reach the tab settings menu is blank.

Please help 3rd day.

[BrianW (Brian)]

Hello @Clarence_Butler, I have renamed the thread to reflect better your problem. It seems to be similar to a number of other posters - you are not alone and @support will be along soon to help

[dylan (Dylan Caudill)]

Hi @Clarence_Butler,

Our team is currently investigating this issue as noted here:

Roon 1.7 B521 Missing Text With Radeon GPU [Under Investigation]

We are aware of an issue affecting Windows devices with certain older Radeon GPUs that is preventing text from displaying on the latest version of Roon (B521). Our team is currently investigating this issue and we are working to resolve this as soon as possible. We will be sure to update everyone here when we have an update on this issue. You have our apologies for any inconvenience this issue may cause. Thank you, The Roon Labs Team

Can you verify what kind of GPU your device is using?

Thanks!

[Clarence_Butler]

Do you have an update that will fix the no text issue? Can you send me a link to the previous version so I can use Roon software? I am suffering

[dylan (Dylan Caudill)]

Hi @Clarence_Butler,

Downgrading is not supported due to incompatibility issues, but the team is working to resolve this issue as soon as possible and we will be sure to update you when we have new information.

[dylan (Dylan Caudill)]

Hello,

We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below:

Roon 1.7 (Build 528) is Live!

Hi everyone! We have a maintenance release going live, with a number of bug fixes and performance improvements. As we continue to push Roon’s graphical capabilities forward, we’ve become aware of issues related to some older graphics chipsets. Over the last few weeks our team has acquired a number of older devices, which have allowed us to better understand how their drivers are misbehaving and work around these limitations. Today’s release addresses a number of hardware releases, along with…

Thanks,
The Team At Roon Labs