Music playback stopped and won't restart with blocked tracks (ref#P86M1G)

[John_Hamilton1 (John Hamilton)]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Last night around 10 PM MDT.

What are the make and model of the affected audio device(s) and the connection type?

· dCS Bartok Apex.

Describe the issue

Music just stopped and won't restart. Also individual tracks are blocked. I am not tech savvy and don't even know if I answered your questions correctly.

Describe your network setup

This is ridiculous. I'm apparently not the only one having problems.

[connor]

Hi @John_Hamilton1,

Thank you for your post and we’re sorry to hear you’re having issues with playback.

We’ve requested diagnostic logging from your server, but the machine appears to be offline. Next time you open Roon logs should automatically upload to our team. We’ll be able to pinpoint the playback error precisely once we have logs, but for now, these questions might help isolate what’s wrong:

1. Does this occur with Qobuz tracks only, or are other streaming service tracks and local library tracks also affected? We ask because Qobuz recently resolved a problem with their API that was affecting playback in Roon. See here:
   Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Resolved - Qobuz backend issue fixed]

2. Does this occur with every Zone in Roon Settings → Audio? Try playing to System Output on the Mac itself.

We’ll watch for your reply. Thank you!

[John_Hamilton1 (John Hamilton)]

Some science fiction writer (Asimov, Heinlein?) said that any 500 year advanced community would appear as magic to observers. As this audiophile (me) began with a Fisher tube integrated amp, Wharfedale 10” two way speakers, Benjamin Miracord changer, and Pickering cartridge, Roon and Qobuz are magical. Everything began working again the day after my post. Go figure.

Thanks,

John Hamilton