My computer can't connect to Roon core

Support
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Roon Core Machine

My operating system is Windows 11 Home 23H2. My machine info is Scan 3XS System, i7 -10700K CPU @ 3.80GHz, 32GB.

Networking Gear & Setup Details

Virgin Media Router Hub 4

Connected Audio Devices

I’m using a Naim Muso 2 which is connected via an Ethernet cable to my router.

Number of Tracks in Library

I don’t know how many tracks I have. I would say I have over 75 albums.

Description of Issue

When I click on Roon it launches and says: Waiting for your Roon server, Your Roon server doesn’t seem to be running, then a button which says: Start Roon server, then: select a different Roon server then: need help?

I’ve tried clicking on Start Roon server which it processes and then goes back to the screen above. Before having this problem I was updating my Nvidia driver which crashed at the end.

Can you help? I don’t know what to do!

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Maybe this might help you with resolving your problem:

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I just remembered before this problem occurred I had a Roon update.

I believe that is the cause of my problem. The update took place today 14/11/2023.

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Merged into you original post, please keep all pertinent posts in the same thread, it makes life easier for everyone.
Thank you.

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Hi @Dave_Udoinam ,

Can you please confirm if RoonServer app is running in your Taskbar (bottom right corner)? You may need to click the arrow to show hidden apps running. If you are still having issues after confirming this, can you please use these instructions to send us logs from both your RoonServer and Roon logs folders and let us know once uploaded?

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

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The roon server app is not running in my taskbar. I have uploaded the roon log files and the roon server log file (there was only one).

Thank you for responding to my problem.

1 Like
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Hi Noris / Roon Labs Technical Support

It’s been a month since you emailed me and I have not heard from you. I sent you all the information you requested. Can you now respond to me ASAP to let me know what’s going on.

Thanks in advance.

Regards
Dave Udoinam

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Hi @Dave_Udoinam,
Apologies for the delayed response here, I was doing a review of cases from last year and I noticed we missed your post here. Are you still having this issue even on the latest Roon version or has there been an improvement?

If you are since you are using a Windows PC, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.

You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.

I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.

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Hi Daniel

I added roonappliance.exe to the Windows Defender firewall as I noted in a solution by Toolio (November '23) he mentioned this to be the fix for my issue. I then launched Roon Server from its desktop shortcut and it appeared on the taskbar in the hidden icons section. I then launched the program Roon and it worked without any problems.

I recently had an update for Roon and there were no issues. The update worked fine. If I have any issues in the future I will contact you. Thank you and your colleagues for all your help.

Regards
Dave Udoinam

1 Like
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