· Nucleus Rev B
· Other
· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices
I need to install again. How can I do that. I have a subscription
Hello @Martijn_van_Oorschot,
Thank you for reaching out to Roon Support.
Could you please clarify what exactly you’re trying to install?
Are you looking to install Roon OS on your Nucleus, or are you trying to install the Roon Remote app on a Windows/Mac/iOS/Android device?
Once we know which component you’re referring to, we can guide you through the correct steps.
If it works, why do you want to install again?
And as long as you can reach it on the web admin interface, you can click the Reinstall button there.
In case it’s broken and you must reinstall from scratch, you can download the ROCK installation image, install from that, and then open a support request and ask Roon Labs to install the Nucleus-specific software. (There is an option for this in the support ticket form, click „Hardware Problems“)
We haven’t seen a response and we’ll require you to more precisely clarify your intentions in order to proceed from here.
Please let us know precisely what you hope to accomplish with your setup and we’ll happily help recommend the best pathway.
Are you trying to expand your library storage capacity by adding an external or network-accessible storage drive?
Do you want to migrate your database to a new machine?
Are you having issues with RoonOS on your Nucleus that might require attention from our RMA team? This would include any RAM upgrades you made yourself.
Let us know how we can help. Otherwise, this thread will soon close due to inactivity. Thank you.
This thread is now closing due to inactivity. We’re eager to assist if you still need help, so please reach out in a new support request to reactivate the conversation. Thank you!