Need help finding the thread documenting the purpose and use of the Support forum

There is apparently a thread describing the purpose and use of the Support forum. This might have once been a pinned post (per @dylan) and no longer shows up at the top of the Support forum listing for me. Maybe I read it two years ago… I’d like to read it again and don’t know what to search for to find it. Could somebody send me a link to it?

These are the two pinned topics for the support category:

Thanks, BlackJack.