Windows 10
Intel(R) Core™ i5-6600K CPU @ 3.50GHz 3.50 GHz
16.0 GB (15.9 GB usable)
Networking Gear & Setup Details
Edge Router (ubiquity)
1000gb internet connection
Server plugged by cat 6 to router
Connected Audio Devices
Number of Tracks in Library
Description of Issue
Network Error: Please check your internet connection
Same error on Android, win 11 machine and on the local server above
All other internet services is fully working
Multiple reboot - same result
Disabled VPN start at boot (NordVPN) - same result
Uninstalled all roon apps and reinstalled - same result
Cleared cashe in roon server folder and roon client folder + ipconfig/flushdns - same result
Hmmm I got this for a while yesterday afternoon with Qobuz content. Network and internet where perfectly fine. Roon was ridiculously slow at loading anything from Qobuz. No issues at all with music playback infact it was streaming fine from Qobuz just took an age for it to load any metadata. I think their metadata servers are having issues again.
How is Roon installed on the Core? Using the all-in-one or using separate Server and Remote installation?
Note: 127.0.0.1 is the local loop-back interface - impossible to reach the internet over that address, but may (or not, can’t test this) be shown on a Remote when connecting to Server running on the same machine. At lest a Remote on another device like your Windows 11 machine should show a different IP-Address.
First I installed the separate server (RoonServerInstaller64) on the Core machine, then installed RoonInstaller64 on a different machine. Got the error message.
Tried then to also install RoonInstaller64 on the core, same error. Then installed android version on my phone. Same error.
Are there all the exceptions being made in the firewall? Do you use other Antivirus/Firewall software too?
Does connecting work if you temporarily disable all the above as a test.
Note: On the core you need exceptions for RAATServer.exe, Roon.exe and RoonServer.exe.
Same error if I turn of local Microsoft Defender (firewall) on core machine.
I cant see that there should be any issues with firewall in Edge router, but that’s probably the only thing left where it can be. Will play around with it. I know it drops invalid stat, but allow all established connections.
Had exceptions for all files, RAATServer.exe, Roon.exe and RoonServer.exe.
As there also is an firewall in my edge router, is there any specific port that need to be opened there as well, that’s now blocking the login. I do not have any other issues with any other software.
Added rules to the edge router firewall to allow all traffic. same response
I had a similar issues about a year ago. I had tried everything except replacing my LAN cable. Turns out that was the issue. New LAN cable and everything worked again. And no, this isn’t a joke - Roon seems to be far more sensitive to degraded cables than anything else on the network.
At this point I’d take a packet capture to figure out what the network response is. That is probably beyond the level of troubleshooting most people want to do. Also I’m a network engineering (network whisperer) so that’s my language.
You can also look through the Roon logs and try to identify if anything shows up there related to issue:
