I’m having a new network share issue that crept up after upgrading from macOS Sierra to High Sierra. Currently after a reboot, Roon Core does not reconnect to the NAS on the local network. Roon Core forces me to recreate the connection, adding location and username/password. Then repeat the process after every reboot.
- Core: macOS High Sierra 10.13.1 on a Mac mini 2.3GHz i7 with 16GB RAM and 1TB SSD
- My music is stored on a Synology RS815+ NAS running DSM 6.1.3-25253 Update 8
Did you try to ping? May be firewall ought to be tuned?
Thanks for the feedback, @Dylan_Eddy. The insight is appreciated!
I agree with the @Lonek 's suggestion (), can you please confirm that there are no active firewalls or antivirus applications currently running in your setup.
Hey guys - thanks for the replies.
I don’t have antivirus or firewalls running on the Mini.
Hi @Dylan_Eddy ----- Thanks for touching base and verifying that information for me.
Moving forward, I want to have a better understanding in regard to how the NAS is communicating with the app and your network. With this in mind, may I very kindly ask you to please describe your network configuration/topology, being sure to provide insight into any networking hardware you are currently implementing.
I cannot get Roon to see my shares… DNLA
Hi @Michael_Partridge ---- Thank you for chiming in and sharing your feedback with us.
In order for us to have a better understanding of what is going on with your setup, we will need the following information:
A brief but accurate description of your current setup, using the link as a guide.
As I have asked Dylan, please describe your network configuration/topology, being sure to provide insight into any networking hardware you are currently implementing.
Please provide some further insight into the behavior you are experiencing. I want to have a clear understanding of what exactly the issue is and what has been tried thus far to address it. Things to consider:
Have you always had this “issue” or is this a recent observation? If it is the latter, have there been any changes made to your setup recently?
What troubleshooting has been performed thus far since reporting this behavior?
Hey Eric - Here’s what my hardware/network looks like:
I’m running the latest versions of Roon/Core (1.3 (build 269, 64bit)
Roon: macOS High Sierra 10.13.1 on a 27" iMac 4GHz i7 with 32GB RAM and 1TB SSD
Core: macOS High Sierra 10.13.1 on a Mac mini 2.3GHz i7 with 16GB RAM and 1TB SSD
My music is stored on a Synology RS815+ NAS running DSM 6.1.3-25253 Update 8
I was told in a previous post when setting up the Mini (Core) to not auto mount the Synology music share. Is that correct?
- Router: Pakedge RK-1 with latest firmware
- Managed Switches: Pakedge SX-24 POE with latest firmware (currently the server and Mini are bypassing the switch, plugged directly into the router.
- Everything is wired over cat5e/cat6
Thanks for getting back to me @Dylan_Eddy, very appreciated!
Moving forward, can you verify for me that when the share is “lost” by the application you can still successfully access the same share on the OS level.
Hey Eric - thanks for the reply.
I have verified the share is still available at OS level.
Hi @Dylan_Eddy ---- Thank you for the follow up and my apologies for the slow response here.
Moving forward, would you kindly reproduce the issue a few times and note the time frames when the issues are observed. When I have the requested timestamps I will enable diagnostics on your account and we can have a closer look into this behavior for you
Hey Eric - time stamp is 8:51-2 PM, Thursday Nov 16. I can reproduce 100%.
Looking forward to seeing what you find. Thanks!
Thanks for the follow up @Dylan_Eddy!
Once my report is evaluated by our tech staff and they’ve completed their analysis of the diagnostics report, I will be sure to follow up with the team’s findings in a timely manor.
Your continued patience is very appreciated!
Hi @hedkase ---- Letting you know that I have reached out to you via Pm with an update.