I wish we could at least agree that there should be some reciprocity on this support forum. If you expect users to be constructive and post helpful information, your support team should be able to respond in a reasonable time with something as simple as “thanks, we are looking into this, stay tuned.”
Being ignored for 9 or 10 days, not on one, but several reports, is off-putting.
Can we agree on this, or am I asking for too much?