New install of Roon get "Are you online" error

[Lebowski (BANNED)]

Core Machine (Operating system/System info/Roon build number)

Ubuntu server 20.04 LTS / Intel NUC8i7 - 8GB - 256GB SSD / Roon 1.7 (571)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Meraki MX64 / MR33 / MS220

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

USB Audiophilleo > AN 2.1 Sig DAC

Description Of Issue

New install of Roon on linux following a fiasco with ROCK but now when I try and access it detects the Roon server and I login but it then asks if I’m online.

Have given both the linux server and MacBook (Roon app) any/any access rules on the firewall so that is not blocking anything.

[Lebowski (BANNED)]

Found the issue, content filtering is blocking ROON URLs as they are being detected as parked domains.

@support can you confirm what API URLs you use and if whitelisting *.roonlabs.net is sufficient?

[Martin_Webster]

If you can use a wildcard, do that since the block is on the TLD. It’s probably blocked because there’s no email or website associated with the .net domain–this is quite common for infrastructure.

[Lebowski (BANNED)]

@Martin_Webster

t’s probably blocked because there’s no email or website associated with the .net domain–this is quite common for infrastructure.

It’s lazy, most companies front APIs with a static page to get around the parked domain issue.

Meraki does appear to be quite bad at detecting ‘parked domains’ so that may also be a factor.

[noris]

Hi @Lebowski,

While we’re glad to hear that you managed to locate the source of the issue, we would also suggest using an “Application-level” firewall instead of URL based, this is in-case the domains we use for specific services were to change at a later point.