New Nucleus One Freezing When Scanning and Adding Music to USB External Drive (ref#JR392H)

[Geo_Alder]

Select your Nucleus model from the list below

· Nucleus One

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

I've recently purchased a Nucleus One -- it boots fine and I can connect to it over the ethernet. I can log on and connect to my Tidal account. If all I'm doing is using Tidal all works fine. However, when I try and add music Roon freezes and I can't seem to connect to after Roon has partially scanned the files (which are on a 4 tb external Samsung SSD. I've tried limiting the imported files to something like 750 albums but the problem persists. Thoughts? Thanks.

[Robert_F (Rob)]

@Geo_Alder I have edited the title of your thread based on my understanding of your issue. What format is the external drive?

[Geo_Alder]

Thanks for clarifying the subject. The drive format is exFAT. Cheers.

[Robert_F (Rob)]

Glad it helps. Ex-FAT should be stable, is it a new drive?

[Geo_Alder]

Yes, it’s a new drive,

[Robert_F (Rob)]

Roon Support may need to review your N1 logs, let’s see what they say.

[noris]

Hi @Geo_Alder ,

Thanks for reaching out with your report, and welcome to the forum. I activated diagnostics for your Nucleus and am reviewing the logging, but I don’t see anything specific to this issue. Can you try to perform a full reboot of the Nucleus via the Web UI, repeat the process and let us know the exact local time + date + a few examples of the albums that you are importing that cause this issue?

[Geo_Alder]

Thnx for your reply. I rebooted and was adding files this morning (at about 9:15 am PST) and things were going well for a time and then Nucleus stopped importing and saw this screen – it was importing “From Genesis to Revelation” by Genesis at the time.

George1

[noris]

Hi @Geo_Alder ,

It looks like there was a lot of analysis work happening around when you reported the issue. If you try to edit your Roon Settings → Library and set both On-Demand and Background Audio Analysis to Throttled or Off, do you still notice the issue?

[Geo_Alder]

Thanks for getting back to me. I have reduced the size of my library (now done to approx. 5000 albums) and now things seem to be working fine.

Cheers,

George