No audio devices found after updating to latest build (1.8 build 814)

Support
1

I got “No audio devices found” error after updating to latest build (1.8 build 814) today. The core is on a windows 2012 r2 windows server and client is Mac OS 11.3.1. Currently Audio page is empty. So I can’t do anything. Please help me to resolve this ASAP.

Thanks,
Wenqing

2

Hello @Wenqing_Deng,

Thanks for getting in touch and sorry about the trouble :sweat:

I was wondering, have you tried a complete reboot of your Roon Core?

  • quit Roon
  • turn off your Core
  • unplug the Core for a few minutes
  • plug it back in
  • turn on the Core
  • launch Roon

Does it help?

If not, could you please use this post as a guide to share details about your setup?

3

Hi @Wenqing_Deng

Were you able to get up and running here with Rebeka’s advice?

If not, can you try this?

  • Exit out of Roon/Roon Server
  • Navigate to your Roon Database Location - Database\Registry\Core
  • Locate your tidal_account file and delete it
  • Try to start Roon again
4

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.