No audio devices found - Logged out and Core now cannot be found

[David_G (Dave)]

I posted several days ago, not reply: this is the second thread from yesterday:

No audio devices found-what now?

just logged out, and trying to log back into roon, won’t do it now, can’t find the core.

Roon Core Machine

imac 11.4 16gb ram
2 t HD
3.4 gh quad core

Networking Gear & Setup Details

ethernet from router (xfinity) to imac, no wifi

Connected Audio Devices

ps audio PWD

Library Size

nil, mostly streaming via tidal which went offline when I lost the core.

Description of Issue

1st problem, no audio devices found, for two days. yesterday I logged out of roon, now

2nd problem, core cannot found.

what now?

[RBM (René)]

Hey @David_G –

Your first thread was posted outside of the #support section of this forum – that’s probably why it has escaped the attention of Roon @support.

This one is in the correct place. I have flagged Roon’s support team so they will notice and closed the other thread.

[noris]

Hello @David_G ,

Thanks for reaching out and for your patience here, it does look like the thread was in a section we don’t monitor, thanks @RBM for moving this over.

David, can you please use these instructions to access your Roon logs and upload the entire set for review?

If you have any issues accessing them or uploading to a sharing service, just let us know, thanks!

[ged_hickman1]

Try this if you have Tidal

Endless loading or missing all audio devices? Please read this

Our team has been tracking an issue where Tidal accounts are becoming corrupt and causing issues like endless loading or audio devices missing. If you’re experiencing any of these issues, please follow the steps below to delete the tidal_account file. The team is working on a permanent solution to this issue, but this workaround should get you back up and running in the meantime. Please note that you’ll need to sign back into Tidal in Roon after doing this. If you’re still seeing issues after …

[David_G (Dave)]

sorry, how, or where do i upload tht log file?

[David_G (Dave)]

here’s the link to download the compressed log file: ShareFile

[David_G (Dave)]

have you been able to review my uploaded log file from 3 days ago? 8/13. thxs.

[dylan (Dylan Caudill)]

Hi @David_G

Can you try this?

• Exit out of Roon/Roon Server
• Navigate to your Roon Database Location - Database\Registry\Core
• Locate your tidal_account file and delete it
• Try to start Roon again

[David_G (Dave)]

Nope, didn’t work, deleted the tidal file, but still can’t find the core.

[noris]

Hi @David_G ,

Is the Mac you sent the screenshot from the Roon Core you intend to use? If so, can you please try pressing the “Use this Mac” button and see if you are able to use Roon? Thanks!

[David_G (Dave)]

that worked, Roon up and running again, and Tidal re-subscribed, showing in Roon now. thxs. we can close out this thread.