No Audio Devices Found on MacOS 10.12.6 / 10.13.6 due to RAATServer crashing [Ticket In]

Isaias_A.Lanzona · February 23, 2022, 1:01pm

Am not sure about these text files. Teach me how to download them,

Isaias_A.Lanzona · February 23, 2022, 1:07pm

default	20:25:21.372640 +0800	trustd	asynchronously fetching CRL (http://crl.apple.com/timestamp.crl) for client (kav[99])
default	20:25:21.372923 +0800	trustd	asynchronously fetching CRL (http://crl.apple.com/root.crl) for client (kav[99])
default	20:25:21.375796 +0800	trustd	cert[2]: AnchorTrusted =(leaf)[force]> 0
default	20:25:21.407285 +0800	opendirectoryd	Client: <private>, UID: 502, EUID: 502, GID: 20, EGID: 20
default	20:25:21.407377 +0800	opendirectoryd	<private> failed with error '<private>' (2)
default	20:25:21.407840 +0800	opendirectoryd	Client: <private>, UID: 502, EUID: 502, GID: 20, EGID: 20
default	20:25:21.407909 +0800	opendirectoryd	<private> failed with error '<private>' (2)
default	20:25:21.408297 +0800	opendirectoryd	Client: <private>, UID: 502, EUID: 502, GID: 20, EGID: 20
default	20:25:21.408379 +0800	opendirectoryd	<private> failed with error '<private>' (2)
default	20:25:23.377225 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:23.398318 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:23.876863 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:23.904378 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:23.990169 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:23.999291 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:24.001208 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:24.064648 +0800	trustd	cert[0]: AnchorTrusted =(leaf)[force]> 0
default	20:25:24.067024 +0800	trustd	cert[0]: SSLHostname =(leaf)[]> 0
default	20:25:24.067403 +0800	trustd	cert[0]: AnchorTrusted =(leaf)[force]> 0
default	20:25:24.067737 +0800	Roon	 [leaf AnchorTrusted SSLHostname]
default	20:25:24.329066 +0800	trustd	asynchronously fetching CRL (http://x1.c.lencr.org/) for client (kav[99])
default	20:25:24.341271 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:24.361957 +0800	trustd	asynchronously fetching CRL (http://x1.c.lencr.org/) for client (kav[99])
default	20:25:24.618394 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:24.618650 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:24.647781 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:24.784981 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:24.799869 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:24.898278 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:24.922319 +0800	trustd	asynchronously fetching CRL (http://x1.c.lencr.org/) for client (kav[99])
default	20:25:25.287135 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:25.299849 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:25.397293 +0800	trustd	asynchronously fetching CRL (http://x1.c.lencr.org/) for client (kav[99])
default	20:25:25.764351 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:25.813720 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:25.826328 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:25.826662 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:25.827039 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:25.839120 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:25.845905 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:25.846360 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.133440 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.140547 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.556231 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.568995 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.776411 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.777215 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.777567 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.777831 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.797897 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.798430 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.798907 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.799256 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:26.818919 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:27.057383 +0800	DuetHeuristic-BM	Rescoring all 71 activities [<private>]
default	20:25:27.058277 +0800	DuetHeuristic-BM	<private>:[
<private> ] sumScores:29.020000, denominator:29.020000, FinalDecision: Must Not Proceed FinalScore: 0.000000}
default	20:25:27.058751 +0800	DuetHeuristic-BM	<private>:[
<private> ] sumScores:25.898889, denominator:29.010000, FinalDecision: Can Proceed FinalScore: 0.892757}
default	20:25:27.058793 +0800	DuetHeuristic-BM	'<private>' CurrentScore: 0.892757, ThresholdScore: 0.491061 DecisionToRun:1
default	20:25:27.059224 +0800	DuetHeuristic-BM	<private>:[
<private> ] sumScores:25.898889, denominator:29.010000, FinalDecision: Can Proceed FinalScore: 0.892757}
default	20:25:27.061384 +0800	DuetHeuristic-BM	'<private>' CurrentScore: 0.892757, ThresholdScore: 0.721565 DecisionToRun:1
default	20:25:27.061866 +0800	DuetHeuristic-BM	<private>:[
<private> ] sumScores:25.898889, denominator:29.010000, FinalDecision: Can Proceed FinalScore: 0.892757}
default	20:25:27.061916 +0800	DuetHeuristic-BM	'<private>' CurrentScore: 0.892757, ThresholdScore: 0.721565 DecisionToRun:1
default	20:25:27.062380 +0800	DuetHeuristic-BM	<private>:[
<private> ] sumScores:29.020000, denominator:29.020000, FinalDecision: Must Not Proceed FinalScore: 0.000000}
default	20:25:27.062875 +0800	DuetHeuristic-BM	<private>:[
<private> ] sumScores:29.020000, denominator:29.020000, FinalDecision: Must Not Proceed FinalScore: 0.000000}
default	20:25:27.063117 +0800	symptomsd	a wifi flow named com.roon.Roon is ignored (directly reachable target)
default	20:25:27.063316 +0800	DuetHeuristic-BM	<private>:[
<private> ] sumScores:30.898889, denominator:34.010000, FinalDecision: Must Not Proceed FinalScore: 0.000000}
default	20:25:27.063368 +0800	DuetHeuristic-BM	Running activities : <private>
default	20:25:27.063689 +0800	UserEventAgent	STARTING: <private>
default	20:25:27.063769 +0800	UserEventAgent	STARTING: <private>
default	20:25:27.063853 +0800	UserEventAgent	STARTING: <private>
default	20:25:27.066784 +0800	DuetHeuristic-BM	Arming timer for activity <private>
default	20:25:27.067293 +0800	DuetHeuristic-BM	Setting timer (waking=1) between <private> and <private>
default	20:25:27.114191 +0800	UserEventAgent	Initiating XPC Activity: com.apple.GeoServices.UpdateExperiment
default	20:25:27.114488 +0800	UserEventAgent	Initiating XPC Activity: com.apple.suggestd.persist-stats
default	20:25:27.114805 +0800	UserEventAgent	Initiating XPC Activity: com.apple.parsecd.flusher.background
default	20:25:27.123384 +0800	UserEventAgent	Completed XPC Activity: com.apple.suggestd.persist-stats
default	20:25:27.123689 +0800	UserEventAgent	Rescheduling XPC Activity: com.apple.suggestd.persist-stats
default	20:25:27.123891 +0800	UserEventAgent	SUBMITTING: <private>
default	20:25:27.146062 +0800	DuetHeuristic-BM	COMPLETED <private>!
default	20:25:27.146533 +0800	DuetHeuristic-BM	Submitted Activity: <private>
default	20:25:27.146834 +0800	DuetHeuristic-BM	Activity <private>: Optimal Score 0.7466 at <private> (Valid Until: <private>)
default	20:25:27.161783 +0800	UserEventAgent	Completed XPC Activity: com.apple.GeoServices.UpdateExperiment
default	20:25:27.162620 +0800	UserEventAgent	Rescheduling XPC Activity: com.apple.GeoServices.UpdateExperiment
default	20:25:27.162849 +0800	UserEventAgent	SUBMITTING: <private>
default	20:25:27.163703 +0800	gamed	GKClientProxy: clientForBundleID:
default	20:25:27.164010 +0800	UserEventAgent	SUBMITTING: <private>
default	20:25:27.164092 +0800	UserEventAgent	Registered XPC Activity: com.apple.GeoServices.UpdateExperiment.Execute
default	20:25:27.164428 +0800	gamed	GKClientProxy: updateIfRecentlyInstalled
default	20:25:27.164469 +0800	DuetHeuristic-BM	COMPLETED <private>!

ivan · February 23, 2022, 2:07pm

Sure, I can provide instructions on how to create text file.

Terminate Roon app
Open Console app on your mac
Make it start printing the system log
Launch the Roon app
Focus on the Console app window
Press Cmd + A to select the log which is printed by the Console app
Open the Text Editor app
Paste the log there (Cmd + V)
Save this file as output.txt or output.log

Thanks!

–
Ivan

Isaias_A.Lanzona · February 23, 2022, 3:14pm

How do I send the texts through you?

Isaias_A.Lanzona · February 23, 2022, 3:17pm

Ivan,
You can access them on my google drive.
Link:

Isaias_A.Lanzona · February 23, 2022, 3:18pm

https://drive.google.com/drive/folders/17gwG13xgntylplvQyDsPSrZAWTweyyGj?usp=sharing

Isaias_A.Lanzona · February 23, 2022, 3:23pm

https://drive.google.com/drive/folders/17gwG13xgntylplvQyDsPSrZAWTweyyGj?usp=sharing

You can find the files at my google folder.

Isaias_A.Lanzona · February 28, 2022, 8:34am

Any update on my problem?

Isaias_A.Lanzona · March 2, 2022, 4:57am

Same problem after installing the update.
Cannot see the DAC connected to my core (mac OS 10.12.6)

noris · March 2, 2022, 8:57pm

Hi @Isaias_A.Lanzona ,

Thank you for sending those logs over, we are discussing them internally and will revert with the next steps once the analysis is complete.

Isaias_A.Lanzona · March 3, 2022, 12:14am

Manoydo · February 17, 2022, 9:11am

Mac Book Pro early 2011 10.13.6

running as core, ethernet

USB to RME DAC

Number of Tracks in Library

18000

Description of Issue

No system output or DAC showing in audio after updating to 904.

System restart etc to no avail.

noris · February 22, 2022, 7:53pm

HI @Manoydo ,

Do you have any firewall or antivirus applications running on your affected Mac? If you do, can you try to temporarily disable it and check to see if this helps? If you have checked for a firewall/antivirus and this did not help, can you please:

Terminate Roon on your macOS machine
Open the Terminal app
Execute this command: /Applications/Roon.app/Contents/RAATServer.app/Contents/MacOS/RAATServer -colorconsole -noexit
Send us the output which you see
Shut down the Terminal app to exit Roon

Manoydo · February 23, 2022, 8:12pm

hi, i assume you have received my email reply?

noris · March 1, 2022, 4:19am

Hi @Manoydo ,

I did not see any email from you, but if you want, you can upload files to our Log Collector and let me know, here is a link!

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

Manoydo · March 1, 2022, 9:28am

I will do that. Please could someone from Roon give the people this is affecting a progress update. May be on this thread Cannot see DAC on Mac 10.12.6, Build 904

Thanks

noris · March 2, 2022, 5:20pm

Hi @Manoydo ,

I believe you are having the same issue as the linked thread, diagnostics show similar traces from your PC as the linked thread, which is why checking the command with the output I mentioned would be useful to have. Can you please let me know once you’ve had a chance to run that command and upload the file?

Thanks!

Manoydo · March 2, 2022, 8:56pm

Just submitted the output in the work drive under Bevin Manoy

Manoydo · March 2, 2022, 9:11pm

just sent the correct output file.

noris · March 3, 2022, 1:35am

Thanks for sending that over @Manoydo , I’ve forwarded this to the QA team.