No New Releases since August 15

[Felipe_Lopez]

Tidal not showing new releases from the last 2 fridays, anyone has this problem?
and also
how to solve it?
Thanks

[mjw (Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)]

On the home page, I see new releases, but on the TIDAL page new releases are from two weeks ago.

[erho (Eric)]

Same problem here…any solutions please?

[Suedkiez (Just a fellow user like you)]

FWIW, I see new releases both on Home and on the Tidal and Qobuz pages.

@erho

Same problem here…any solutions please?

As always, to get help from Roon you have to open a ticket by going to Support ( ← click here) and then clicking Get Help. Roon Labs doesn’t monitor user discussions here under the Roon Software Discussion category.

[erho (Eric)]

which tidal do you use, tidal USA oder Germany?

[Felipe_Lopez]

I’m in Europe so I assume will be Germany

[Suedkiez (Just a fellow user like you)]

@erho

which tidal do you use, tidal USA oder Germany?

Germany, but I don’t think that’s important for Roon’s selection of new releases

[erho (Eric)]

only asked, because with sense app of Innuos it is the same, so I guess it is a Tidal mistake

[Suedkiez (Just a fellow user like you)]

I see, perhaps something with Tidal‘s API in different regions

[Suedkiez (Just a fellow user like you)]

I just opened the Tidal app and it told me that it can’t load the Home Screen

[clicksound]

The problem still exists (I am based in Munich) and I suspect it’s due to Roon. Today’s new releases can be seen in the Tidal app, but not in Roon > Tidal > New Albums (still showing the status from August 15). The search function also fails to find the albums released today by Big Thief and David Byrne (for example).

[Arthur_Gonzales_III]

Same problem with Tidal Singapore. I can’t see new releases since August 15 in Roon, but I can see them in the Tidal app. I added an album released today in the Tidal app, synced Tidal in Roon, but the album didn’t show up as added. I was really looking forward to listening to the new album in Roon (with the DSP settings). Too bad.

[Vadim_Lvov (Vad62)]

Today, the Tidal app updated on the MacBook, and yesterday on the smartphone (Samsung S24), and it started showing new albums in the new releases section. The Roon team needs to adjust the Tidal section built into the interface. A Tidal Brazil account is being used.

[DDPS]

There is no active support thread for this on the forums at all. I recommend that someone like @Felipe_Lopez, @erho, @clicksound, @Arthur_Gonzales_III and @Vadim_Lvov create one and that others continue the discussion there, or your problem might never be addressed.

[Mr.Flibble]

Tidal not updating in Roon (ref#3A3SAP)

Hi @Kerry_Davies, Thanks for the follow-up. There was an issue on the Tidal side that was preventing updates from getting sent over properly. Tidal has already found and initiated a fix for this, and so you should get updated content within the next 24 hours or so. Thanks for your patience in the meantime!

[DDPS]

OK I somehow missed this in my search. Thanks @Mr.Flibble - That said, the opportunity for all the other posters in this thread is that this may have been solved sooner if folks did what @Kerry_Davies did and reported this via a Support request.

[Kerry_Davies]

Thanks @DDPS
I’ve replied back in my thread suggesting Roon support staff should be proactive and carry out daily checks to ensure services are working as expected. It would be nice if there was a Service Status page in case of any techincal issues\outages. It would at least notify Roon users and may stop support tickets being raised, knowing it is being investigated.

[Daz_Davies]

Same here. No new albums in Tidal since 15th of August according to Roon.

[jharrison]

Same. Also the MQA categories which are most prominent on mobile haven’t been updated since 2023.

[David_Wang1 (David Wang)]

Having the same issue here. As of 10/17, Roon’s Tidal home page still shows albums released on 8/15 as the latest new releases. This doesn’t appear to be an isolated issue. Roon should be more proactive in working with Tidal and keeping their joint customers informed.

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