Nucleus + My remote( iphone and ipad) can find Nucleus + and its IP but it cant link to it in order to operate .
Very strange, cause im able to set up the nucleus thru iphone( wi fi, ethernet) but not open it to operate thru remotes. Its visible meaning the house network is working.
What could it be?
I unplugged, rebooted and nothing…
Please advise me
Networking Gear & Setup Details
Connected Audio Devices
Mcintosh mx 171 , mcintosh c1000 with mc 1.2 k
I’m sorry to hear that you’ve been having connectivity issues with your Nucleus+. You’ve come to the right place.
Would you mind providing a little more detail about your network hardware? You mentioned the Nucleus+ is hardwired via ethernet. Can you please also provide the model number of your router, and any other switches, extenders, or access points you might have in your setup?
Do you have a firewall or any other security/privacy settings enabled on your network?
Two other tests to try in the meantime which will help us pin down the issue:
Reboot your network, starting with the Lynksys router, and then reboot the Nucleus+ again.
Fully uninstall and reinstall the Roon app on your iOS devices.
Once we have more network details and the results of these tests, we should be able to proceed from there to pinpoint the issue and resolve it.
Ill do that.
I dont believe its the networking because the Nucleus+ shows as connected.
Anyway i will do it from rebooting the linksys.
I have no firewire.
And everything is wired from linksys modem/router to the devices but obviously the remotes
Thanks for trying that, @jimmy_khalifeh, and for working with us to isolate the problem.
Did you try the reinstall of the app on your Remote devices?
I also recommend you try to refresh the database, to create stable conditions for testing further. The instructions are below. Please note you’ll need to use another computer (PC/Mac/Linux) to access and make change to the shared database.
I did it all.
It started running the nucleus+ , soon after the database was reestabilished the find my core sign appeared again.
I can find the nucleus when i press Configure roon os devices, but again not found by the remotes
My guess is the nucleus plus has an issue
Thank you for your patience so far as we investigate.
Would you mind sending a screenshot of your Nucleus’ web administration which includes the details of the Networking section? That section wasn’t visible in your previous screenshot, and it help may pinpoint the problem.
RoonServer is resetting frequently based on the screenshots you sent. Can you please try connecting the HDMI output of the device to an external display and uploading a picture of any boot or diagnostic info displayed? I know you’ve been here before, so I appreciate your patience.