Nucleus+ appearing as ROCK despite reset and OS reinstallation (ref#2OY0R9)

[roon12 (Roon)]

Select your Nucleus model from the list below

· Nucleus+ Rev B

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

Nucleus+ is manifesting as a ROCK - I've reset everything and reinstalled the OS but still the same. Concerned that this might mean I'm missing the thermal management components?

[mjw (Father! Father! Resist not! Let us destroy the core! Set us free!)]

Please follow the steps in this post to request a reset back to a Nucleus.

Reverting a Nucleus from being a ROCK into a Nucleus again

Go to Support and click the big Get Help button. On the resulting page for New Technical Support Request, click the Start button. Choose the „trouble with Nucleus hardware“ option: [image] Select your Nucleus model, then choose the „I replaced the SSD“ option: [image]

[roon12 (Roon)]

Thanks! Done that now

[vadim]

Hello @roon12

At this point, the next steps will be handled directly by our RMA support team, and any further communication will continue via email associated with your support request.

Please keep an eye on your inbox, and feel free to reply there if you have any additional questions or updates in the meantime.