Nucleus disconnecting and requiring power cycle to reconnect (ref#9BWA38)

Support Nucleus Support
1

Select your Nucleus model from the list below

· Nucleus Rev B

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

I have been having consistent connection issues with my Nucleus. It will work for an hour or so and then it disconnects and won’t reconnect unless I power cycle the Nucleus. It was originally connected to one of my mesh router nodes (wired backhaul).

I have since moved it to connect directly to the router. I then tried a new Ethernet cable. Neither of those changes has resolved the issue. I think I have Nucleus Rev B but I’m not positive.

2

Hello @Juston_Smithers,

Thanks for reaching out to us.

Could you please reproduce the issue one more time and note the exact time it occurs?

After that, please collect the logs following these instructions. Note that we need the “Logs” folder located inside the “RoonServer” folder, not the one in the “Roon” folder.

Once you have them, please upload the files to our Logs uploader so we can investigate further.

Thanks!

3

Hmmm. Actually, after resetting yesterday in the new location right at the switch I haven’t had any dropouts. We’ll see how long it lasts.

4

Hey @Juston_Smithers,

We’re glad to hear things have been stable for you so far! Since a few days have passed, we wanted to check in and see how things performed over the weekend.

We’ll be monitoring for your reply, thank you :folded_hands:

5

So far so good!