It depends on whether there actually is a problem. For example, it could be that the Nucleus is overwhelming the HH4, as mentioned somewhere above. If so, a new router would likely be able to cope so the HH4 wouldn’t have to deal with whatever’s causing it to fall over.
That said, I’m not convinced that your Nucleus is performing as it should, but hopefully Dylan will be able to advise you on that point.
If you need a router recommendation, could you provide a bit more detail about your current usage (number of devices, size of house, etc).
Correct that should do the job, however, if you’re getting another hub/router just use that one. In your case there’s no need for two hubs.
If you decide to use the two, connect the new one to the broadband & disable DHCP on the old, you can then leave the wifi turned on and use it as a wifi booster, if it was my system I would stick to just one.
Should this just be a short fix to see if the Nucleus works? Or would it be a long term project? Like you, and so many others who have added new Routers and other bits to their Network?
Devices:
Wi-Fi: A couple of phones and an iPad.
Ethernet: The Nucleus, Smart Samsung TV and a Manhattan Smart PVR. (Although the TV and PVR work well on Wi-Fi.
No gaming.
Generally speaking the router supplied by an ISP will get the job done, but probably not as well as a 3rd party router, so I’m suggesting this as a long term solution. I’ve just been doing some reading around and you can replace the HH4 entirely. Take a look at this BT thread for details:
It does seem as though you can’t just buy any old router and expect it to work, so you’ll need to do a bit of research to see what would work best for you. Your needs don’t seem overly demanding, so you won’t need to go for anything high end (e.g. a mesh system, or an especially expensive device).
All that said, it’s still possible that there’s a problem with your Nucleus, so I’d suggest waiting for a response from Dylan before you shell out on a new router. Alternatively, I guess you could always order one and then send it back if it doesn’t help.
Just to confirm…I have an Exchange Line which comes directly from the Exchange. Many people have Fibre to the green box in their street, then copper to the house. Unless they are Full Fibre.
In my case, I’m thinking my line is all copper? Most of the new Modem/Routers just speak about FTTH, FTTP, etc…What type of Router am I looking for please.?
I’m not entirely sure. I’ve been reading round, and can’t seem to find a definitive answer. In the meanwhile, given what you said above about your home setup, I don’t think you’d have any significant issue if you just bought another router and connected it to the HH4. Double NAT, as @wizardofoz pointed out, can be an issue if you play online games or use port forwarding rules and Universal Plug and Play (UPnP), but I don’t think any of that’s relevant to you.
If you have a friend with something you can borrow or maybe get something very basic and flexible like an EdgeRouter X cheep and cheerful…plug that in after the HH4 on the port 4 GBE port
Just want to mention…Initially the Nucleus was connected to a TP-Link 8 port Switch. I removed this in case the Switch was faulty, which appears it’s not?
Would I gain anything by adding the Switch back into the network?
Out of interest, did you try my earlier suggestion, i.e. hooking the Nucleus up to the iMac via ethernet, then sharing the internet connection from the iMac to the Nucleus?
I carted the iMac downstairs, connected it to the Hub by Ethernet. Used the Core on the iMac, Rock solid for over 6 hours…then went to bed with my brain frazzled ! Sorry, Dave I forgot to test your idea.
