Nucleus + not showing up on network

Hello, also my Nucleus + disappeared in my network today after I got annoyed that roon software told me to update my nucleus - every day since 11 th of November. Updated every time roon told me to update the Nucleus +. Finally took the decision to shut down Nucleus manually - thinking that might do the job - even after several tries to do it through webinterface - to no luck - also think I changed to always update. So I shut down Nucleus. Not playing any music or using roon software. After that I started Nucleus + again - but nothing showed up. Not on roon software. When checking the router (a Tilgin and with help from and IT-specialist) the result is that even if cable is attached and Nucleus and network lights is working - no sign of attachment to network. Also when connected to a screen no signs of happening when startup of Nucleus. Everything just black. Also restarted the router, my workstation, removed my installed SSD-drive inside Nucleus + and restarted - still no show up. Everything worked fine the weeks I used it. Have bought the Nucleus + second hand but was never used and is probably not even a year old. Around 45000 music files - but all firstly organized, ID-tagged on hard disk drive in computer - then copied to Nucleus. To me it seems like the roon OS does not start up properly hence the no-show on router ip-adress and black screen when startup. Using Windows 11.

Hi @Ronny_Millegard,

I have moved your post to a thread of its own since the previous one was resolved.

If you would, please complete the template below and we’ll take a look at things with you to see what might be going on.


Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM).

Networking Gear & Setup Details

Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”.

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

Roon Core Machine: Nucleus + rev B. SN 54B203939863, bought second-hand this summer but unused. Put in a Samsung MZ-77Q8T0BW 8TB SSD as internal memory.
Networking Gear & Setup Details: Router Tilgin HG2332 connected to switch Zyxel model GS-1088 v2, connected to Nucleus +. All with ethernet cables (from Nucleus with Audioquest Cinnamon). Router connected to workstation also ethernet, Windows 11, using Soundblaster AE-9 soundcard and Dynaudio DBM 50 active loudspeakers. Also using the Nucleus + playing on my stereo using Bowers & Wilkins Formation Audio. One Ipad air 2 and one iphone XR using roon app.
Integrated firewalls and antivirus in Windows 11. No VPN.
Connected Audio Devices: When using Nucleus + to my workstation is ethernet cables. Trough Bowers & Wilkins Formation Audio is WiFi.
Number of Tracks in Library: Around 45000 tracks.

Hi @Ronny_Millegard,

I am sorry to hear about your issues. I will send you a private message to resolve this with you.


Hello again Wes, is it possible to just buy the board - directly from you? Or through a dealer?

Hi @Ronny_Millegard,

Unfortunately, we cannot ship internationally but a dealer should be able to help!

I will send you a private message to preserve your privacy and get things started.


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