Nucleus One fails to recognize internal SSDs (ref#IWJB7V)

Support Nucleus Support
1

Select your Nucleus model from the list below

· Nucleus One

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

Brand new Nucleus One does not recognize added internal SSD. Two different drives tested, both visible and working ok in Windows.

2

Hello @petteri.kaila ,

We are sorry to see you’ve bumped into such a problem.

In this case you’ll have to open a ticket to RMA team.

Please go back to the page where you open a ticket to us and select option “I’m having a problem with nucleus hardware”. This option will allow you to create a ticket to replacement / warranty repair team.

Have a nice day!

Regards.