No, am not using any power line adapters. My internet provider is Spectrum. I p[ay for extra high speed service. My normal rate is in the 500Mbs area and Iām expecting it to go higher soon. My router and modem are two separate pieces of unknown manufacture provided by Spectrum after the speed upgrade. I have hard wired ethernet and cable to two different parts of my home. My steamer is a recently purchased PS Audio Air Lens. Until switching to Roon, I was a satisfied Bluesound user.
If this info gives you any thoughts, I welcome them.
When you connected the Nucleus One to the switch in your rack, and then moved to directly connected to your router - was this with the same Ethernet cable or different ones.
Thank you for your continued patience! A few follow-up questions for you:
when you examine the router ethernet port connected to your Nucleus, what color lights and flashing (if any) patterns do you see?
Are you able to access the webGUI for your router, and check to see if your Nucleus is showing up on the list of devices connected within your local network? Hereās a screenshot on how to access your router web display:
Let me know your findings, and weāll be on standby for your reply!
(Note that the Technical support team doesnāt work on weekends, and so weāll be back first thing Monday! )
Thanks for your continued patience here! Our team is continuing to investigate your issue further, and I hope to have more information to share this week.
If you power down the Nucleus, does the unidentified IP address disappear?
This tells us gig ethernet is present, but not passing any traffic.
To confirm, youāve tested additional cables and different ports on your router?
Thanks again for all your patience over the last two weeks, and Iām again really sorry youāve had a rocky experience with your Nucleus so far.
I think getting an RMA setup would be the best next step, and likely getting you a new unit setup. You can get an RMA going by following the steps via this typeform:
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