· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices
Describe the issue
Hello, I received the Nucleus One today. Thank you for the delivery. Unfortunately, the device does not recognize the internal SSD. In the previous version Rock, the web interface offered the option to format the SSD. That is not the case now. I tried two SSDs. Neither is recognized. The SATA cable was not damaged by me, but used as described in the instructions. What can i do? Thank you. Best regards from Germany
Thanks for reaching out. Is the internal storage still installed at the moment? Can you please let us know the model/manufacturer/size of the installed drive?
Samsung 860 EVO
Crucial BX500
Both are 1TB, but neither is recognized.
I also have a 2.5-inch mechanical hard drive, which I could try to check if it’s getting power. Are mechanical hard drives supported on the internal connector?
A FAT32-formatted SSD works on the external USB port.
Older used ones? If so, they may not get initialized by the UEFI BIOS if/because they are formatted in an old partitioning scheme instead of an UEFI scheme. If that is the case for you, you may have to delete the partitions first using another OS (thumb-stick boot) / PC.
Thanks for the hint. Formatting the SSDs as FAT32, ExFAT, or NTFS on macOS, Windows, and Linux did not result in them being recognized by the Nucleus One. All other operating systems detect both SSDs without any issues.
It is about the partitioning scheme and not the filesystem used. If there is an erase tool available for your SSD (Samsung Magician using Secure erase option), I suggest you use that to erase the drive and bring it back into the state of a new drive (not partitioned in any way and for sure not formatted with a filesystem {as this would imply a preceding partitioning}).
I erased the SSD using the Samsung Magician tool and reinstalled it in the Nucleus One in a completely wiped state. However, it is still not recognized.
The SSD worked flawlessly in my Intel NUC running Roon Optimized Core Kit (ROCK), so I had hoped it would be detected by the Nucleus One as well. Unfortunately, that wasn’t the case, and I’m out of ideas at this point. I now assume the device is defective.
Is there an SSH access option to check whether the SSD is detected using lsblk?
First stage of detection is the BIOS of the NUC.
No, there is no user access to ROCK. Use a bootable USB-Stick with whatever OS you like that can provide you the tools you need/want to temporarily boot from.
The Intel NUC with ROCK is no longer in operation. Now, I want to equip the brand-new Nucleus One with an internal hard drive.
The Nucleus One doesn’t recognize any drive, not even a fully erased one. Therefore, I assume that the Nucleus One is defective.
Since the device is still under warranty and no troubleshooting tips have helped, it will likely need to be replaced.
I have now tested another hard drive, this time a fully functional mechanical hard drive. It doesn’t make any operating noises at all, so I suspect that the power supply isn’t working.
Since the Nucleus One runs without any issues apart from the problem with the internal hard drive, I assume that the connection cable was already defective before delivery. I need support to get a replacement cable. Similar cables are available on Amazon at a very low price.
If necessary, I would order a suitable one myself. However, since I don’t know the pin configuration, it’s not that simple. I would need this information from support.
Notice also the instruction for requesting a replacement cable in the article:
If the SATA cable was damaged during installation, please note that this will not be covered under warranty . Replacement cables can be purchased if you choose to replace them yourself. Alternatively, we can open an RMA case to replace the cable for you.
For more information or to request a replacement, please submit a request using this online form.
