Nucleus unable to connect to network, "Searching for network address" message (ref#JF9OAQ)

Support Nucleus Support
1

Select your Nucleus model from the list below

· Nucleus Rev B

I'm having trouble with my Nucleus hardware

· Nucleus turns on, but I can't connect to it

Is the Nucleus showing up after pressing the Configure RoonOS button?

· No

Please try to reboot your Nucleus

· false

Please try rebooting your network equipment

· false

Nucleus Factory Reset

· false

The Nucleus HDMI output can provide very useful diagnostic information. This process will involve connecting the Nucleus via HDMI to a TV or monitor and then checking to see what is being displayed.

· Yes, I am willing to try the HDMI test

When you plug in the HDMI cable to the TV or Monitor, is there something being displayed on the screen?

· true

On the Nucleus HDMI output, what do you see?

· "Searching for network address..."

Are the lights on Nucleus' Ethernet port showing either a solid or a blinking pattern?

· Yes, the lights illuminate

Is your Nucleus plugged directly into your router, or is it connected through something else first (like a network switch, powerline adapters, range extenders etc.)?

· Directly into the router

Describe the issue

Nucleus turns on but doesn't connect to the network. "Searching for network address" message on monitor. This is a customer's unit that we brought back to our shop for testing, same symptom on my bench.

2

Hey @Thomas_Gilman,

As a next step, lets reset the network settings on the Nucleus. Steps to follow below:

  1. Connect the Nucleus to a monitor or TV via HDMI.
  2. Connect a USB keyboard to the Nucleus.
  3. Power on the Nucleus and let it boot.
  4. Press ENTER
  5. Type resetnetwork
  6. Press ENTER

Let me know if you’re able to connect afterward. Thanks! :+1:

3

Hey @Thomas_Gilman,

Just checking in on this, and I wanted to follow up on the network reset we asked you to try on the Nucleus. Were you able to connect it to a monitor and USB keyboard, and run the network reset? If that still didnt’t help, do you by any chance have a USB to Ethernet adapter you can try to use instead of the onboard Nucleus Ethernet port?

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