If you had posted in #support right away, you would have been presented with a template asking questions. I’m copying it here, please provide the information so that we know what we are working with:
Roon Core Machine
<!-- Include your operating system and machine info (Model, CPU, RAM) →
Networking Gear & Setup Details
<!-- Your network gear (model of routers/switches), if on WiFi/Ethernet, and if you are using a VPN–>
Connected Audio Devices
<!-- Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.) →
Number of Tracks in Library
<!–Tell us how large your music library is, eg. “30,000 tracks” →
No worries, it’s just so that helpers have an idea. Sometimes it turns out that it’s 2 million tracks in the library or a 10 year old CPU with 4 gigs RAM, so it’s good to get this out of the way Nothing obviously problematic here of course …
And just to be clear for support, are you running Roon or RoonServer on the PC? If it is Roon, then what might be crashing is the video component.
One thing you might try is updating your PC’s graphics drivers. Roon official support is Monday-Friday, everyone responding so far are friendly fellow users trying to help out.
I’m currently using verrsion 1228 early access (which is how I got it working)
I would really like to go back to standard versions, which is apparently 1244 at the moment, but my current version control says I’m running up-to-date.
Thanks for giving us the update! I hate to ask this, but the best next step would be to gather and review your core diagnostics after you’ve reproduced the issue. I see that you’re on earlyaccess currently, would you be able to revert back to production for this?
If you could share the specific date and time of the crash as well, that would go a long way in our investigation.
Sorry for the lack of communication - our team would like to review a fresh diagnostic report in relation to the most recent build we’ve released. If you’d be able to give it another try, it would be very helpful