@support – The “Paste URL from Clipboard” in the “Add an image” dialog box in the “Edit Album” tab of the Album Editor screen gives the error “Failed to load image from Clipboard” when the clipboard contains a URL beginning with https rather than http.
Deleting the “s” in the URL fixes the problem when the underlying site serves http; doesn’t fix the problem when the underlying site just redirects to a https URL.
Not super common, and work-around-able, but also definitely a bug, so letting you know.
In light of this, I wanted to see if it would be possible to provide us with an example you noticed this behavior with so we can test with the same materials.
Hi @Joe_Gratz ---- Thank you for the follow up and providing the requested sample. Both are appreciated!
Moving forward, we have tried testing the above on a few different platforms and unfortunately are not running into the issue you’ve described. Screenshots highlighting one of the tests can be found below.
In light of this, can you please provide some insight into where you’re core is being ran, as well as verifying the make/model of the device you are trying to paste this URL on.
Hi @Joe_Gratz ---- Thank you for the follow up, and more importantly, thank you for the insight! This information is very appreciated!
Moving forward, I am going to be updating my report with your findings and will be passing it back to our techs for review/testing. Furthermore, I would like to grab some logs from the mentioned Win10 computer to add to my report, and will be contacting you momentarily via PM with instructions.
