Pink Faun server firmware upgrade causing playback failures (ref#ADB7DW)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· It started today when I tried playing music 01/21/25, 3pm

What are the make and model of the affected audio device(s) and the connection type?

· Pink Faun 2.16 ultra i,server

Describe the issue

I am connected to the internet with ethernet, I have been using the Pink Faun server. After the last firmware upgrade, it stopped playing music even though I am connected to Roon as is the PF. It initiates as if it is going to play and after a few tries I get a too many failures error. I followed advice on the forum to shut every thing down and reconnect but that did not help.

Describe your network setup

I am using Frontier internet via fiberoptic and their modem, eero 6 mesh routers system

3

I recommend working with Pink Faun guys to revert the ‘firmware’ update and/or let them know of the problem.

1 Like
4

Hey @stephrouse,

Thanks for writing in!

Roon doesn’t touch anything related to the hardware component of the Pink Faun, including the firmware! @Larry_Post is correct with their above comment, getting in touch with Pink Faun directly would be the best next step for you here. :+1:

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Hi @stephrouse,

It has come to our attention that you’ve attempted to get assistance through our accounts and billing team - they won’t be able to help you, please move any follow-ups to your technical support thread here. Thank you for your cooperation! :+1:

It also looks like you never followed up in your prior thread either: Spontaneous freezing with Pink Faun server and Mola Mola DAC (ref#FHNNJJ)

Have you reached out to Pink Faun at all yet?

A few next steps for you to try:

  1. log out of Qobuz in Roon, and re-login to resync your account.
  2. Reboot your router, and test out using different ethernet cables/ports
  3. Test out using a different output - can you stream Qobuz from the system output of your phone or computer?
  4. We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
  5. Refresh your RAATServer database:

You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

  • Create a Backup of your current Roon database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RAATServer”
  • Rename the “RAATServer” folder to “RAATServer_old”
  • Restart the Roon App to generate a new RAATServer folder
1 Like
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