What best describes your playback issue?
· Other
Is there a specific error message you see? If so, please select from the following options:
· Other
Please try to reboot your Roon Server and check to see if this helps.
· Rebooting my Server had no effect, the issue remains
Please try to reboot and unplug/replug in your affected audio device and check to see if this helps.
· Rebooting and unplugging/replugging my audio device, the issue remains
Please open your Roon Remote and select the "System Output" Zone and try to play to it. Do you encounter any playback errors with this Zone?
· Playback *errors for both* my other zone and when I play to System Output as well
Please try fully rebooting your network equipment
· No, I'm still having trouble
An issue with playback on System Output and another zone often indicates a network security problem. *Check your firewall(s)* to ensure that *Roon*, *RoonServer *and *RAATServer* are allowed to properly communicate
· I'm still having problems / This isn't relevant to me
Does the issue happen with local library music, streaming service music, or both?
· Only local content affected, and I don't have any streaming services to test with
Where is your local content stored?
· Somewhere else on the local network (NAS)
If you move the content from your NAS to a local storage location, do you still experience issues with playback?
· The issue happens for both the NAS storage location and on the secondary storage location
Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?
· No, lower sample rates are still affected
What is the model/manufacturer of the affected audio device(s) and the connection type?
· Okto DAC8 - USB from Roon Bridge using Okto Driver(ASIO)
Describe the issue
5.1>7.1 works for DSD/DSF sources but not for FLAC/WAV sources(even converted from the same DSD/DSF source)
Describe your network setup
Roon Server(Windows 11) with Roon Bridge(Windows 11), Firewalls disabled, 100% switched network, no wifi involved. Output is through Roon Bridge