Core Machine (Operating system/System info/Roon build number)
NUCLEUS+ , OS Version 1.0 (build 227), Roon Server Software 1.7, Roon Labs Software 1.0, connected to router by ethernet cable.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Router: ATT Model 5031NV, connected by ethernet to Nuc+ and by separate ethernet cable to NAS
NAS: QNAP TBS-453D, connected to router by internet cable. All music is stored on the NAS in seven different folders, some big (100k+ files) some small (<1000 files).
End Point: BlueSound Node 2i, connected to router by WiFi. It is 15 ft away from the router
Network Type: DHCP
Other remotes: two LG Android phones.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Various “zones.” One is my MacBook Pro (a remote device), connected by WiFi to Router. Another is my stereo. Amp (Peachtree) is attached to endpoint device by coaxial cable. But these are not the problem.
Description Of Issue
Until recently, I used my MacBook Pro as a core but my setup was otherwise the same (i.e., NAS ethernet to router, wifi connection with endpoint, coax cable to amp). It was painfully slow especially at rescanning folders, but everything played. So I bought a Nuc+ because I have nearly 200k music files. I moved my library by putting the most recent back up onto an external HD and plugged that into the Nuc+. There were no issues with this, and it worked smoothly.
Now about 1/3 of my albums will not play at all – they all played when I used the MacBook Pro as the core. I now get the orange message “Playback Interrupted Because a Track Failed to Load” followed quickly by the “Too Many Failures, Stopping Playback” message. I have noticed that the worst problems (that is, where it is most common) are with albums stored in the largest folders. But it isn’t universal, this is more of a statistical association. Some of the albums on my smallest folder won’t play, either.
The exact same albums/tracks won’t play no matter which remote (MacBook Pro, or 2 Android phones) I try.
I do not believe the problem is in any of the remotes (nor should it be). All the files on the NAS are accessible and playable elsewhere. It is not a problem on my NAS. I can use the endpoint for other purposes just like before. The only change to my system is the addition of the Nuc+ as a core, so the problem must rely either in the Nuc+ hardware, its software, or its ability to connect to my NAS and access files properly. Again, no problem with the MacBook Pro doing this task.
WHAT I HAVE TRIED TO FIX THIS:
First, I tried rescanning my music folders on the NAS. No change.
I then tried reloading the software on the Nuc+. I have tried rebooting the software. I have tried rebooting the Nuc+. I have tried a complete reboot of my system, starting with a shutdown of the Nuc+, then of my NAS, then of my router. I even turned off my computer remote, not that this should matter. After a few minutes, I slowly turned on each component in turn: first the router, then the NAS, then the computer, and finally the Nuc+. Same problem with no improvement. Next, I reloaded all the software on the Nuc+ again. Still no improvement. I rescanned all my folders again. No improvement.
This morning, I get a repeating “lost connection” message on my MacBook Pro when using Roon. It pops up and off and then on again about every five minutes. So the Nuc+ is having some sort of connectivity problem with the router. I just changed ethernet cable (Nuc+ to router), and that didn’t help, either.
Let me stress again that none of these problems existed when I used the MacBook Pro as the core! And that was using a WiFi connection of core to router rather than ethernet.
I want to be able to hear all of my music, not just 2/3s of it. What are your suggestions?