I am so sorry we’ve missed your post for this long. Please, accept my sincere apology . And thank you for following up on your post.
We’d love to help with this. If, instead of your audio devices you select System Output as a zone (you’d need to first enable it in Settings → Audio), does that help? Also, can you play music directly from TIDAL (outside of Roon) to your audio device?
Thanks in advance
Also, if you haven’t yet rebooted your Core, could you please try that?
Hold down the power button until the device powers off
I have been using ‘System Output’ as a zone already when this error occurs. Tidal will not play either. When I try to stream Roon to my Apple TV the audio just freezes and doesn’t play. I have rebooted/turned off my core many times. It doesn’t help.
I became a lifetime member of Roon when it first offered these memberships. I paid a significant amount of money for a really good experience at the time. For the past 18 months there have been nothing but bugs and for the last 2 months I can’t even play audio at all from Roon (and have no other problems with other audio programs). I started this ticket 21 days ago and have still not been offered any real troubleshooting. What do I need to do to be seen here? Very disappointed.
Apologies for the delay! Our team’s queue is longer than typical at the moment, but we’re working to get back to everyone as quickly as we can.
Can you reproduce this issue and make a note of the time it occurs and the track you tried to play and then use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? We’ll enable diagnostics and take a look. Thanks!
‘Debris Field’ - Sigh of Relief (local server library) - played at 9:50am AEST
‘Glisten (2013 Remaster)’ - Isis (Tidal media) - played at 9:52am AEST
When playing to the Apple TV, the time counter stays at 0:00, and, the track displays the animated vertical bars as if it’s playing, but, it remains stuck at 0:00. This occurs for media played on both the local server and Tidal.
By the way, before I started this log, @kevin, I uninstalled and reinstalled Roon, but, the problem remained. Prior to version 1.8, I’ve never had a problem like this. Version 1.8 did work for a time, but, randomly, this playback issue has plagued me for many weeks now.