Core Machine (Operating system/System info/Roon build number)
AMD Ryzen 5 2400G
16GB RAM
Windows 10 Pro
ROON Server 100600416 1.6 (build 416) stablestable
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
WiFi 5GHz and 2.4GHz
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Playback on a Mobile Device with Roon Player for Android
Version 1.6 (build416) stable (64bit)
Device: Sansung Galaxy S9 64GB
Description Of Issue
While Playback either from local repository or TIDAL, after a while the playback starts stuttering / flickering as like the the priority for CPU / Ressources are very low. This happens most when the Application runs in Background or the Phone goes into display off mode. It also appears if another App is used at the time of Playback.
Before i created this topic i have checked the WiFi as well.
Also reinstalled the roon app on my mobile.
With other devices running on the same WiFi Network roon does not have such problems.
Its difficult to explain, the interrupts are not like a buffer run empty and it has to be refilled rather than it just plays nibbles of music in a reduced speed partly overlapping each other or with a gap between them
Thank you Wayne Bull, hope that Roon is fixing this problems soon.
Fortunately, I use Roon only exceptionally on the mobile phone.
@support: could you please state wether this issue is known and you are working on it? If so, you could specify a date on which this will be fixed.
thank you!
Beside that annoying bug, Roon is a great piece of Software!!
Yes, we are aware of similar reports on LG V30 but yours is the first report I’ve seen for Samsung Galaxy S9. We recently released the first part of our Android changes with build 416: (Roon 1.6 (Build 416) Is Live!) and this release addressed Android system-level behavior. We are now working on the next step, which is addressing Android playback behavior.
It is not possible to provide exact dates of when this work will be completed, new builds take time to develop and thoroughly test, but do know that the changes are in the dev team’s queue and we are hoping of addressing these issues as soon as we can.
I would like to make sure that the dev team has some useful information from your report in case it differs from what they’re working on, can I please ask you to reproduce this issue once more and then note the exact local time & date which you experience it? E.g. 5:03PM on 4/29/19?
Once this timestamp information has been received, I can then enable diagnostics mode for your account and submit the logs from your Galaxy to the current Android investigation.
Hi @noris
There is no problem to reproduce as this happens every time using Roon on the Mobile.
here the requested Data:
exact local time: 9:55PM date: 04/29/19
best regards
Marco
PS: If it helps: i also have a Galaxy S9 available, where i could try to reproduce the problem
Did try with 48kHz but wasn’t any better also when reducing the resolution to 16bit
Tested also with my S9 with same results…
Timestamp: 05/02/19 10:18PM
Hmm. to bad. It did work for me on a Samsung galaxy a3 with android 6, and a Sony experia compact with android 9. Both had 's stottering issue when in background. Both solved by resampling
Sorry to that re-sampling hasn’t helped here. I have enabled diagnostics mode for your account and what this action will do is next time your Android device is active, a set of logs will automatically be generated and uploaded to our servers for analysis.
Once these are received, I will be adding them to QA’s investigation into this issue but do take note, as I mentioned before this is a work in progress and it may be some time before a new version of Roon is released that addresses this issue. Thank you in advance for your patience while we work to resolve this behavior.
Hello – I have the same problem with Roon Remote on a Samsung Galaxy S10, whenever I’m using my phone to play music. Everything works when the screen is on.
a) As soon as the screen turns off, the stuttering starts. Stuttering stops as soon as the screen is on.
b) If the screen is on, but Roon is not the current active application, stuttering starts after +/- 30 seconds. It stops when Roon Remote is brought back as the active application.
I do not have energy savings enabled, I have disabled battery optimization for Roon, my WiFi is rock solid, and I have no issue with native Qobuz or Spotify.
Any idea is much appreciated, and happy to perform any test as needed.
Thanks for the additional report here. As I previously mentioned, we are aware of some issue surrounding Roon on Android and we are currently in the process of re-writing the Android App. This is a work in progress by the dev team and as soon as there is any new info to share we will make an update post. Thanks in advance for your patience here while we further improve our Android experience!
Thanks for the ping here. I do not have any new updates to share at this time. The upcoming release is still in development. I can’t comment on when it it will be published, but do feel free to keep a close eye on the Release Notes Section of this site for when it goes live. Thanks!
I’ve just started my free trial and am having the same problem on my Galaxy S10. It basically makes Roon useless to me, since listening to music with Roon minimized/in the background is a necessary function for me (an I guess most other users).
I’m thinking if it isn’t fixed by the time my free trial runs out, I have no way of eventually testing the app before purchasing and making an educated decision as to whether I should switch to Roon when you finally do fix it.