OS Version 1.0 (build 186) stable
Server Software Version 1.7 (build 537) stable
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
NUC is attached by wire to local network
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
T+A DAC 8 DSD connected via USB to NUC
Description Of Issue
Since a couple of days (maybe since upgrade to the newest stable version) the music suddenly is interrupted and changes to White Noise. After a pause and resume of the track the music plays fine again and I have no more interrupts.
I’m not quiet sure, but it seems, that this only happens once, a few minutes after the server has started.
Before this issue my setup was working very fine and satisfying without any problems since month’.
As a test, try turning it on and leaving it sit for a couple of minutes before playing music. When you start the server, it starts a file scan/check and meta update processes.
One of the reasons to leave a server running is that this is done during periods of inactivity. However, they are run immediately if the server is turned on.
Hello @Hartmut_Renz, and welcome to the community! Are you seeing this issue when you’re playing streamed content or local content? Do they behave differently? Also from your report, it sounds like this issue happens pretty often.
Next time this issue occurs, could you please reply here with a timestamp (your local time) and when you do, I will enable diagnostics for your device. This way, we can check and see how the system is logging the white noise. Thanks!
I have no local files on my Rock PC. I’m using my NAS from time to time but mostly I’m streaming from Qobuz. Regardless of the streaming source I get my White Noise event a few minutes after I’ve started playing. And, as mentioned, the White Noise only comes once.
I shut down my Rock PC when I don’t need it. And I suppose, that this issue comes only after server start.
If you can check this from the distance I’d suggest, that I start a session tomorrow (May 27th) at 6 pm German time. I’m almost sure, that I can reproduce the White Noise.
Hello @Hartmut_Renz, that sounds like a plan! When you start your session tomorrow and you reproduce the issue please let me know and I will enable diagnostics for your account! I’ll need a timestamp in your local time of when the issue occurs too, thanks!
today everything was working fine. I’ve got no White Noise. Maybe it’s a quantum phenomenon. As soon as you observe the system, the behaviour is completely different
For my understanding: you wrote “tomorrow” today. I wrote “tomorrow” yesterday. I’m not sure, if we have the same timeline. I’ll make a new test tomorrow, Thursday 28th, 6 pm. Is this ok?
afaik are there no special drivers for roon rock. For roon on a windows os t+a drivers are mandatory. My dac 8 has worked fine for several months. The white noise issue came from one moment to the next. I didn’t change anything at my setup. And I have only PCM music with 44/16.
I have convolution enabled when I hear music over my loudspeakers and convolution is disabled when I hear music with my headphone. In both cases I got the “White Noise” (this is not very funny with headphones)
Thanks for letting me know @Hartmut_Renz, I’ll enable diagnostics for your account! Next time your core is active the report should be automatically uploaded to my team. From there, I will submit a report for further analysis.
Hello @Hartmut_Renz, looks like we’re having trouble getting diagnostics from your machine. If you don’t mind I’d like to have you manually upload the files for me so I can pass this data over to our team.
I wanted to reach out because I’ve been keeping an eye on our servers, waiting for the aforementioned diagnostics report.
For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.
Use the directions found here and send us over a set of logs using this link. Please let me know when you do this, thanks!
