Poll: Do you think Roon's support model is timely and effective?

[Vincent_Kennedy]

Do you think that Roon’s support model via the forum is timely and effective?

• Yes
• No

[mikeb]

lol, you’re on a roll this morning.

[Suedkiez (Just a fellow user like you)]

I think the model is effective because I learned a thousand things from existing answers on the forum that I wouldn’t have learned if the answers had been given privately, but they need a few more people on staff

[fschmeis]

and they need a MUCH faster and MORE reliable escalation procedure (at least that is my personal exierence where it took several years to fix a bug between Roon and Linn)

[Traian_Boldea]

@Suedkiez

I learned a thousand things from existing answers on the forum that I wouldn’t have learned if the answers had been given privately

Same for me.

But it is easy for me to talk as I had no major issue.

[pstrisik (Pete)]

Unstable use of the pages within the Now Playing screen [Ticket In]

This is an edited repost of my support request from February 2021 (not a typo): As of 1.8.913 (911 on Android) nothing has changed. At support’s request, I uploaded a video of the problem, then heard nothing (a link to a new video is below). I’ve tagged moderators in other threads just asking if this is even recognized and have heard nothing. There have been other Android users with the same problem. I’m really feeling ignored and end up apologetic to my guests when I show Roon off to them…

[Akimo]

The one time I really needed roon support for something important, they addressed the issue very quickly and satisfactorily.