Having upgraded my iPad Pro to the 12.9” 2020 version and applied the new iPadOS update to 13.4.1, with Roon core and remote on versions 1.7 build 537, I am finding that Roon remote will only display in landscape view. It will not display in portrait.
I thought this was fixed in 1.7 build 536?
This is on a fresh iPad (MXF92B/A) with no other accessibility settings applied.
Can you please open the Roon app again on the iPad with this issue and let me know once you have done so? I have enabled diagnostics mode for it and what this action should do is automatically upload a log set to our servers next time the Roon app is running on the iPad.
I have just logged into Roon Core as suggested (around 11.44am BST) several times from the iPad Pro 12.9’ 2020. Still experiencing the same issues. I also had the corrupted display where there were black borders on the left and right of the display, and I had to restart the iPad Pro to resolve that. Does that show up in the logs too?
I do have some positive news indeed - we’ve managed to identify this issue as being due to the model of the WiFi + Cellular iPad version and the devs are hoping to address it soon. If all goes according to plan on the dev side, the next Roon release should help fix this issue.
For information I have the same issue with an “old” iPad (A1566).
It’s a fresh install because I’m testing the Roon solution. It could be a clue because in the Rory_Sharp’s case and mine’s it’s an installation from scratch.
I installed the iPad update this morning and I’m very pleased to report that it has resolved the portrait not working error. I can now use Roon Remote in portrait mode once again since upgrading to the 2020 12.9" iPad Pro.
Thank you and the Roon team for making sure this fix was included in the latest release.