Problem using Roon app on Shield Tablet

Support
1

Same here. Haven’t been able to use my nVidia Tablet for months.
Shield Tablet K1
Android ver 7.0
Kernel ver 3.10.96+
Build # NRD90M.1928188_1065.2559
Shield tablet s/w ver 5.4

2

Hi @Thomas_Prossima1,

Would you be able to gather ADB logs for us? This process would require you to install an application on a Mac or Windows machine, connect your Android device to the machine, and then use some commands to gather the logs. If it’s something you can do I’ll send the full instructions to you soon.

Thanks!

4

Sure, I’ll be happy to help.

5

Hi @Thomas_Prossima1,

Please see instructions below:

  1. Install Android SDK (on his Computer) from http://developer.android.com/sdk/index.html. Make sure platform-tools is included (http://developer.android.com/sdk/installing/adding-packages.html)).
  2. Go to SDK Platform Tools;
  3. Download SDK Platform-Tools for Windows;
  4. Extract zip file and copy to \AppData\Local\Android\sdk\platform-tools .
  5. Enable USB Debugging on your device. Go to settings, applications, development and tick “USB Debugging”.
  6. Connect usb cable to the phone
  7. Go to the Android SDK directory (for example C:\Program Files\Android\android-sdk\platform-tools)
  8. Type adb shell
  9. Type logcat (read more about this here: http://developer.android.com/tools/help/logcat.html))
  10. Reproduce the problem and let terminal print logs for 3-5 more seconds
  11. Select output from the moment you started the reproduction of the bug till the very end
  12. Send us the output
6

I sent you a DM with a link to the log file.

7

Hello @Thomas_Prossima1,

We’ve just released Roon Build 536 which includes changes that we believe will help improve things here. Please give Roon an update on all of your devices and let us know if you still have any trouble!

You can read the full release notes here:

Thanks,
The Team At Roon Labs

8

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