Problem with changing landscape to portrait and vice versa on iPad Mini 5

Roon Software Discussion Apple iPad and iPhone
1

Hi,
iPad Mini 5 with latest OS and Roon Remote - when I change landscape to portrait and vice versa the image often disappears and the screen goes black.

If the problem is known, please tell me how to solve it, if not, I’m reporting the problem.

2

Hi ,
This thread indicates you might require assistance from Roon technical support.

To equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request

Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case. Your responses will auto-generate a Community thread in the appropriate section.

3

Thank you - Already reported to the Technical Support team

4

I see it, in which case to avoid cross postings I’m closing this topic.

The only advice I have would be to uninstall / reinstall the app (I know the "std. IT response, but surprising how many times it solves a problem).

I hope Roon’s support team get to root cause for you.