Problem with m4a file importing

Hi Eric and @support ,

May I ask if this issue has been solved? I am suffering from the same issue as @Wei_Ting_LU and I think we both purchased our files on the same website. Therefore, it would be very helpful if I may grant some advice from you and your team on how I can fix it if it had been solved previously.

Many thanks,

Hi @Henry_Chen,

Would you mind sharing one of the albums that’s experiencing this behavior with us?

Ideally, you can zip up the entire folder and send me a private message containing a shared dropbox link. If you don’t have Dropbox or need another way to send the media, just let me know.

2 posts were split to a new topic: Some .m4a files aren’t importing

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