May I ask if this issue has been solved? I am suffering from the same issue as @Wei_Ting_LU and I think we both purchased our files on the same website. Therefore, it would be very helpful if I may grant some advice from you and your team on how I can fix it if it had been solved previously.
Would you mind sharing one of the albums that’s experiencing this behavior with us?
Ideally, you can zip up the entire folder and send me a private message containing a shared dropbox link. If you don’t have Dropbox or need another way to send the media, just let me know.