Problems to launch Roon

[Stephane_Goldmann]

Roon Core Machine

Rogue Zenith II Extreme alpha - Ryzen Threadripper 3970X - 128 Go
Windows10 pro - version 21H2
Kaspersky Small Office

Networking Gear & Setup Details

Hardwire, no WiFi

Connected Audio Devices

Hardwire on Amplifier

Number of Tracks in Library

Around 25 000
Qobuz

Description of Issue

I’m new in Roon, I have just installed Roon yesterday.
When I launch it after installation, everything is ok,
Once I start again my computer and launch for a 2nd time Roon, I can see the white windows of Roon popup, and then nothing, it refuse too launch…
I had already uninstall and reinstalled Roon, but the same issue occure.

[andrew.v]

Hello @Stephane_Goldmann!
Thanks for your report!
Could you please reproduce the problem again and share the Roon logs from the device on which it happens?

Thank you!

[Stephane_Goldmann]

Yes, could you tell me how and where to get that log please ?

[andrew.v]

You may find the instructions on how to get logs, on this page.

[Stephane_Goldmann]

I found the Roon_log.txt and zipped it.
But, perhaps I’m stupid, but didn’t find the way to send you the file, the only kind of files i’m authorized to send you is images…

[andrew.v]

It`s better to zip the whole folder named “Logs” with the Roon_log.txt files inside. You may share this archive via Dropbox/Google Drive/Microsoft OneDrive - it depends on which cloud storage you are using.

[Stephane_Goldmann]

Thanks for your help,

Here is the link

https://wetransfer.com/downloads/d05ef0d3dcfb507906ac4ea794127fbf20220114142208/0e4f25482807adf889e5e8d05ef4ae9820220114142236/9ecf7b

[Stephane_Goldmann]

Hello,
My trying period is spent with a “out of service” Roon…

[andrew.v]

Hello @Stephane_Goldmann!
Sorry for the late response. I`m still investigating your issue.
Could you please record a video, to illustrate the Roon behavior?

[Stephane_Goldmann]

Hello Andrew.

i’m not sure it will bring the key.
I click on the icon, then the roon windows pop up and stay white and blank, the cursor show something is being loaded, but nothing happend, the roon windows stay white and blank even after an hour.

Do you really think you need a video to see that ???

[andrew.v]

@Stephane_Goldmann OK, I`ve got your point.
Could you please follow the steps described in this article? And also, please share your Event Viewer logs (in the same article it is written how to get them) for analysis.
Thank you!