QNAP + TIDAL Issue

Support
1

Hi @Lam_Rick I have the same problem with a similar setup. Was it any solution on this?

3

Hi @Michael_Ofverberg,

Welcome to the forum! So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Are you having this issue playing all types of TIDAL content or just AAC files?

4

Hi

  1. Netgear RAX200 router/firewall
  2. Wired D-link DGS-1100 gbit-switch
  3. Wired Qnap HS-251+ silent NAS
  4. Wired Pioneer SC-LX704 AV receiver
  5. Ipad roon client wi-fi
  6. Windows 10 roon client wi-fi

Roon 1.7 build 710 (current)
Before build 667 (i think it was), streaming Tidal via Roon worked just fine. With build 667 it did not worke anymore. I can stream Tidal directly from the Ipad, so there is no problem with my account/subscription.
In the RoonServer_log I can see that the connection to Roon client is lost.

02/02 21:30:50 Trace: [push] connected
02/02 21:30:50 Info: [Michaels iPad] [zoneplayer]   Open Result (Playing):Result[Status=Success]
02/02 21:30:50 Info: [Michaels iPad] [zoneplayer] Starting playback
02/02 21:30:50 Trace: [Michaels iPad] [raatclient] SENT [11]{"request":"refresh_supported_formats"}
02/02 21:30:50 Info: [Michaels iPad] [zoneplayer] Open result (Queueing): Result[Status=Success]
02/02 21:30:50 Trace: [streamingmediafile] finished caching http://ab-prfa.audio.tidal.com/ddcba9e1ec74c68f185be33c22955dca_37.mp4
02/02 21:30:50 Info: [zone Michaels iPad] OnPlayFeedback Playing
02/02 21:30:50 Trace: [Michaels iPad] [Inactive] [PLAYING @ 0:00] Allow It - Chip
02/02 21:30:50 Trace: [Michaels iPad] [raatclient] GOT [11] {"supported_formats":"48000/24/2,44100/24/2,48000/16/2,44100/16/2","status":"Changed"}
02/02 21:30:50 Trace: [streamingmediafile] finished caching http://ab-prfa.audio.tidal.com/9bf27349f796280b23f11577c63ecd5e_37.mp4
02/02 21:30:50 Trace: [Michaels iPad] [zoneplayer/raat] StartStream Sooloos.Broker.Transport.RaatZonePlayer+Endpoint: StreamParams[SampleRate=44100, BitsPerSample=24, Channels=2, Layout=Stereo FrameCount=7564069] => StreamParams[SampleRate=44100, BitsPerSample=24, Channels=2, Layout=Stereo FrameCount=7564069] streamid=1774175060
02/02 21:30:50 Trace: [Michaels iPad] [raatclient] SENT [14]{"request":"setup","format":{"sample_type":"pcm","sample_rate":44100,"bits_per_sample":24,"channels":2,"sample_subtype":"none"}}
02/02 21:30:50 Trace: [Michaels iPad] [raatclient] GOT [14] {"message":{"signal_path":[{"method":"coreaudio_ios","sub_type":"speakers","type":"output","quality":"lossless"}]},"status":"OutputMessage"}
02/02 21:30:50 Trace: [prebuffer] short read: 0 / 8820 fill=0
02/02 21:30:50 Trace: [Michaels iPad] [raatclient] GOT [14] {"clock_port":59265,"status":"Success","audio_port":0,"audio_port_tcp":53652}
02/02 21:30:50 Trace: [Michaels iPad] [zoneplayer/raat] Endpoint Michaels iPad State Changed: Idle => Prepared
02/02 21:30:50 Trace: [Michaels iPad] [zoneplayer/raat] synced to endpoint Michaels iPad clock: realtime=107331703 rtt=500us offset=-31986668us delta=-31986668us
02/02 21:30:50 Trace: [Michaels iPad] [raatclient] SENT [15]{"request":"stream","stream_id":1774175060,"first_seq":-1,"nak_port":-1,"buffer_size":10,"ready_threshold":0.2}
02/02 21:30:50 Trace: [Michaels iPad] [raatclient] GOT [15] {"status":"Buffering"}
02/02 21:30:50 Trace: [Michaels iPad] [zoneplayer/raat] Endpoint Michaels iPad State Changed: Prepared => Buffering
02/02 21:30:50 Trace: [Michaels iPad] [zoneplayer/raat] [zoneplayer/raat] selected Michaels iPad as clock master
02/02 21:30:51 Info: 
--[ SignalPath ]---------------------------------------------
SignalPath Quality = LowQuality
Elements:
 Source Format=Aac 44100/24/2  Quality=LowQuality
 Raat Device=Michaels iPad
 Output OutputType=Local_CoreAudio_iOS Quality=Lossless SubType=speakers Model=Michaels iPad
------------------------------------------------------------
02/02 21:30:51 Trace: [prebuffer] short read: 0 / 8820 fill=0
02/02 21:30:58 Trace: [Michaels iPad] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Allow It - Chip
02/02 21:31:00 Info: [stats] 2597mb Virtual, 386mb Physical, 159mb Managed, 0 Handles, 80 Threads
02/02 21:31:02 Info: [brokerserver] Client disconnected: 192.168.1.13:53648
02/02 21:31:02 Trace: [push] restarting connection (Unable to read data from the transport connection: interrupted.)
02/02 21:31:02 Trace: [push] retrying connection in 15583ms
02/02 21:31:02 Trace: [raatserver] [RaatServer Michaels-iPad @ 192.168.1.13:53649] lost client connection. Retrying
02/02 21:31:02 Trace: [raatserver] [RaatServer Michaels-iPad @ 192.168.1.13:53649] connecting (attempt 1)
02/02 21:31:02 Warn: [rnet/RnetJsonClient] failed to connect Connection refused
02/02 21:31:02 Info: [transport] destroyed zone Michaels iPad was playing? True
02/02 21:31:02 Trace: [zone Michaels iPad] Suspend
02/02 21:31:02 Info: [zone Michaels iPad] OnPlayFeedback Stopped
02/02 21:31:02 Info: [Michaels iPad] [zoneplayer] BufferingTrack == NextTrack during ClearQueuedMedia, setting _stop_on_next_track_transition
02/02 21:31:02 Info: [zone Michaels iPad] Canceling Pending Sleep
02/02 21:31:02 Info: [zone Michaels iPad] Canceling Pending Sleep
02/02 21:31:02 Trace: [Michaels iPad] [zoneplayer/raat] Endpoint Michaels iPad State Changed: Buffering => Prepared
02/02 21:31:02 Trace: [raatserver] [RaatServer Michaels-iPad @ 192.168.1.13:53649] client connection failed. Retrying in 500ms
02/02 21:31:02 Info: [audio/env] [zoneplayer] All streams were disposed
02/02 21:31:02 Info: sleep 25ms after flush
5

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7

Hello @Michael_Ofverberg ,

It looks like this thread was auto-closed, did you mean to mark this as resolved or was it accidental?
Does the behavior occur on both QNAP and Windows as a Roon Core if it is still ongoing?

  • Create a Backup of your current database
  • Open Roon on the other PC you wish to try as the Core
  • Roon Settings → General
  • Disconnect
  • On the “Choose your Core” screen, press “Use this PC”
  • If asked to Unauthorize, you can go ahead and do so. You are limited to one active Roon Core at a time but you are free to switch between them as often as you’d like.
  • Verify if the same behavior occurs on the different PC
8

Hi @noris
It was accidental :-), but I solved it.
I read another thread about the ffmpeg file on the QNAP NAS and I followed the instructions and copied the 4.3.0 version, restarted ROON and then all worked again. Thank you.
Michael

1 Like
9

Thanks for the update @Michael_Ofverberg , marking this one as solved in that case.
Happy listening!

10

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.