Innuos Zen Mini Mk3
BT SmartHub 2 - Wired Ethernet
Naim ND5XS2 and Chord Mojo
260 albums, around 140 on Qobuz, around 120 in local library (on Innuos ZenMini)
Description of Issue
Yesterday on opening Roon, all my Qobuz albums were missing from my library. They are all still visible and accessible under Qobuz in the Roon menu. I can add an individual Qobuz album back into the library and it seems to stay there. I tried to get the missing albums back by restoring from a recent backup of Roon. The backup was successful in that it initially reported around 260 albums, but immediately then started reducing the album count until it went down to match the albums in my local library. By the time the restore was complete only the local albums were visible. This issue has occurred for others in the last couple of days and also in the past if I look through the threads but I can’t find any documented fix. I have been using Roon very happily for the past year (I have a lifetime subscription) with no real issues, but this problem is very worrying and I would be grateful if Support can look into this urgently and let me know how to get it fixed.