Qobuz not syncing

I see that this issue has been marked resolved, but there’s no sense on how long it will take for resolution. Is it hours, days, weeks, or months?

If I send a message to @support what’s the expectation of how long before they read the message and pass my info onto Qobuz? Further, what’s the timeframe for Qobuz to work the issue once they receive it?

I have patiently been watching this issue and now to my dismay I am an outlier still with the problem, a closed issue, no sense of resolution, and no way of working directly with Qobuz.